Traveling Field Engineer – Onsite Installations

Lancesoft; Philadelphia (Philadelphia County); Sur place; USD 34 000 - 38 000; Plein temps

Résumé du poste

Lancesoft seeks an onsite technician to perform technology installations across metro areas, with daily travel to customer sites. You will install and commission gateways and controllers, verify connectivity, and document completion with photos and reports.

Strong communication with site managers and adherence to safety standards are essential. Responsibilities include following installation guides, troubleshooting networks, and coordinating with remote help desks to ensure sign-off at each

Qualifications

• Experience performing onsite technology installations in retail, restaurant, hospitality, healthcare, or commercial environments.
• Follow installation guides, work instructions, checklists, and quality standards.
• Basic networking and connectivity troubleshooting skills.
• Experience provisioning, activating, or commissioning connected devices using a mobile application.
• Comfort working with Bluetooth-connected devices, QR code scanning, cellular-connected equipment, and mobile applications.
• Ability to verify signal strength, validate connectivity, and troubleshoot communication failures.
• Customer-facing communication skills when working with site managers and obtaining installation sign-off.
• Experience documenting completed work through photos, checklists, and service reports.
• Ability to work independently, travel between customer locations, and manage multiple daily service calls.
• Familiarity with escalation procedures and working with remote help desks or technical support organizations.
• Understanding of workplace safety requirements and food-service environment expectations.

Responsabilités

• Validate site readiness before beginning work.
• Locate the dish machine and identify a suitable mounting location.
• Install and position the Ecolab Link Gateway.
• Use the ESA IQ application to commission the gateway.
• Pair and commission the DishIQ Controller.
• Validate cellular signal strength using ESA IQ Field Test Mode.
• Verify successful device registration and connectivity.
• Troubleshoot failed registrations, signal issues, and synchronization problems.
• Contact the Ecolab Help Desk and follow escalation procedures when required.
• Complete customer walkthroughs and obtain acceptance/sign-off.
• Submit photos, checklists, and installation completion documentation.

Connaissances

Onsite install

Customer communication

Bluetooth / QR

Network troubleshoot

Device provisioning

Documentation

Outils

ESA IQ app

DishIQ Controller

Description du poste

Lancesoft seeks an onsite technician to perform technology installations across metro areas, with daily travel to customer sites. You will install and commission gateways and controllers, verify connectivity, and document completion with photos and reports.

Strong communication with site managers and adherence to safety standards are essential. Responsibilities include following installation guides, troubleshooting networks, and coordinating with remote help desks to ensure sign-off at each