Traveling Director of Operations – Campus Dining Leader

Compass Group USA; Chicago (IL); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Bonus potential

Full benefits

401K

Paid time off

Job summary

Chartwells Higher Education is seeking a self-motivated Director of Operations based at the IIT campus in Chicago. The role requires about 80% travel to other accounts and will assist in new account openings, leading day-to-day operations and financial success of multi-unit campus dining locations.

The position emphasizes adherence to contract guidelines, health department regulations, and company standards for food quality, freshness, and presentation.

Qualifications

• BS degree preferred
• Five years of foodservice management experience
• Higher Education experience in board and retail operations is required
• Knowledge of P&L accountability and contract-managed service experience is required.
• Knowledge of food and catering trends with focus on quality, production, sanitation, food cost controls, marketing, and presentation
• Strong leadership abilities with experience in supervising and developing staff
• Excellent organizational skills and ability to prioritize optimally
• Outstanding customer service skills with dedication to maintaining high standards of quality
• Proficiency in preparing and analyzing financial reports
• Flexibility to work evenings, weekends, and holidays as needed
• ServSafe Certified

Responsibilities

• Maintains and implements standards of quality in all areas of the foodservice operation.
• Ensures compliance with all regional and account programs and policies.
• Accountable for accurate reporting for the account.
• Maintain client and customer happiness by ensuring food quality and customer service standards are met consistently.
• Supervise the hiring, training, and development of staff to uphold excellence in service and food quality.
• Formulates budgets and plans for the operation.
• Prepare and complete all vital daily, weekly, and financial reports, including those related to food and labor costs.
• Ensure compliance with all quality and food safety standards to guarantee the health and safety of our customers.
• Champion strong client relationships to align our programs with their objectives, driving happiness and retention.
• Perform other duties as assigned to support the efficient functioning of dining operations.

Skills

Foodservice management

Leadership

Customer service

Budgeting & forecasting

Contract-driven operations

Staff development

Organizational skills

Financial reporting

Flexibility

Travel readiness

Education

BS degree preferred

Five years of foodservice management experience

Higher Education experience in board/retail operations

P&L accountability knowledge

ServSafe Certified

Job description

Chartwells Higher Education is seeking a self-motivated Director of Operations based at the IIT campus in Chicago. The role requires about 80% travel to other accounts and will assist in new account openings, leading day-to-day operations and financial success of multi-unit campus dining locations.

The position emphasizes adherence to contract guidelines, health department regulations, and company standards for food quality, freshness, and presentation.