Traveling Customer Success Manager - SNF Partnerships

IconicCare; Salt Lake City (UT); On-site; USD 50,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

IconicCare seeks a traveling customer relations professional to cover three metro areas, visiting skilled nursing facilities 2–3 weeks each month. You’ll build trust with facility leadership, coordinate with Dr. Morris and Revenue Operations, and smoothly hand off to clinical staff as needed.

No clinical background required, but you’ll serve as the liaison to the clinical team in a healthcare setting. Full-time or part-time options are available, with a choice of pay plans.

Qualifications

• Must be eligible to obtain rental cars (25+) and have a valid driver’s license.
• Able to pass a background check and meet facility visitor requirements.
• A professional, trustworthy, kind presence in a healthcare setting.

Responsibilities

• Repeatedly visit a set route of facilities across your metro.
• Build repeat relationships with front desk staff, Administrators, and DONs.
• Set up alignment calls with both the Administrator and the DON attending.
• Log every visit and meeting in HubSpot.
• Keep a clean pipeline so every booked call is ready for a smooth handoff.

Job description

IconicCare seeks a traveling customer relations professional to cover three metro areas, visiting skilled nursing facilities 2–3 weeks each month. You’ll build trust with facility leadership, coordinate with Dr. Morris and Revenue Operations, and smoothly hand off to clinical staff as needed.

No clinical background required, but you’ll serve as the liaison to the clinical team in a healthcare setting. Full-time or part-time options are available, with a choice of pay plans.