Customer Success Manager

IconicCare; Salt Lake City (UT); On-site; USD 50,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

IconicCare seeks a traveling customer relations professional to cover three metro areas, visiting skilled nursing facilities 2–3 weeks each month. You’ll build trust with facility leadership, coordinate with Dr. Morris and Revenue Operations, and smoothly hand off to clinical staff as needed.

No clinical background required, but you’ll serve as the liaison to the clinical team in a healthcare setting. Full-time or part-time options are available, with a choice of pay plans.

Qualifications

• Must be eligible to obtain rental cars (25+) and have a valid driver’s license.
• Able to pass a background check and meet facility visitor requirements.
• A professional, trustworthy, kind presence in a healthcare setting.

Responsibilities

• Repeatedly visit a set route of facilities across your metro.
• Build repeat relationships with front desk staff, Administrators, and DONs.
• Set up alignment calls with both the Administrator and the DON attending.
• Log every visit and meeting in HubSpot.
• Keep a clean pipeline so every booked call is ready for a smooth handoff.

Job description

About IconicCare
IconicCare places an in-house physiatrist in skilled nursing facilities at no cost to the facility. Our providers

About IconicCare
IconicCare places an in-house physiatrist in skilled nursing facilities at no cost to the facility. Our providers
are in the building 2-3 days a week, focused on pain management, function, and skin integrity. That means
patients hit their discharge function goals, opioid use comes down, and falls and hospital readmissions drop.
We were founded by physiatrist Dr. Christian Morris, and we're growing quickly into new markets.
The role
This is a traveling customer relations role. You'll own and travel to 3 assigned metros. Full time employees will consistently travel 2-3 weeks out of the month. You'll visit skilled nursing facilities across each of your assigned metros, build relationships with
Administrators and Directors of Nursing, and set up alignment calls with Dr. Morris and our Director of
Revenue Operations. You don't need a clinical background, because Dr. Morris handles the clinical
conversation on the call. Your job is building trust in the building and getting the right people on the
calendar.
Because this is a traveling assignment, you'll be back in the same buildings every couple of months. Those who do best here
keep very detailed facility notes.
If you're picturing struggling to get past the front desk and getting shown the door, this is the opposite. Facilities need
what we have. In-house physiatry is in high demand and hard to find, and most buildings have been trying to
get this kind of coverage for a long time. When you walk in, you're not selling something. You're a partner to our
clinical team, helping facilities get the care their patients need.
When it's done right, staff don't see you as a marketer. They see you as part of the clinical care team, someone
who understands their challenges and connects them with Dr. Morris for the full clinical picture. Doors open
easily, and getting in front of the Administrator and Director of Nursing in person is usually the easy part.
Who We Want (and Who We Don't)
We want people who learn quickly and are incredibly friendly/personable. You need to be open to traveling consistently, at-least 4 weekdays of your traveling weeks will be at one of your 3 metros. Either a Sunday through Thursday traveling schedule or a Monday through Friday traveling schedule. We'll teach you the industry.
We are intentionally not looking for marketing reps from wound care, therapy, hospice, or other SNF vendor
companies. We want a different kind of presence in these buildings, not the one administrators already hear from
every week. You need to be good at following a system, keeping notes, and making friends.
What You'll Do

• Repeatedly visit a set route of facilities across your metro.
• Build repeat relationships with front desk staff, Administrators, and DONs
• Set up alignment calls with both the Administrator and the DON attending
• Log every visit and meeting in HubSpot
• Keep a clean pipeline so every booked call is ready for a smooth handoff

Full-time Or Part-time
You choose whether to work full-time or part-time. Full-time reps are eligible for company benefits,
including health, dental, and vision insurance and a 401(k). Part-time reps set a schedule that fits their life
and can still choose any of the three pay plans below. On a plan with a base salary, the base is prorated to
the time you work each month, and your bonus rates stay the same as a full-time employee on that plan.
Choose How You're Paid
Everyone comes into this role with different goals, and life circumstances, so you choose how you're paid. We offer three
compensation plans, and every one is built around a $100,000 on target annual income for full-time employees:

• Full Commission. The highest commission rates and the most upside, for reps who want every dollar tied

to their results.

• Base + commission. A guaranteed base salary with reduced commission rates, for steadier income while
  you build your territory.

• Partial Base + commission. A smaller base with commission rates in between, for a balance of stability and upside.

On every plan, you get paid at multiple stages as a facility moves forward, from the first initial meeting through
signing. Commission is uncapped, and top performers earn well past the on target earning of $100,000. We'll walk through the exact numbers for each plan in your interview.
Mileage, Travel, & Per-Diem: Allotted budgets provided at company rate.
Requirements

• Must be eligible to obtain rental cars (25+) and have a valid driver's license
• Able to pass a background check and meet facility visitor requirements
• A professional, trustworthy, kind presence in a healthcare setting

The Pay Range For This Role Is
50,000 - 150,000 USD per year(Salt Lake City, UT)