Traveling Customer Advocate - Linen Solutions & Growth

Crown Health Care Laundry Services, LLC.; Little Rock (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

Crown Health Care Laundry Services, LLC. is seeking a Customer Advocate to engage with customers, resolve inquiries, and educate on linen utilization to prevent loss. You will monitor inventories, address shortages, and expand the product and service mix at existing accounts.

Your role requires strong communication, problem-solving, and relationship-building skills with a focus on timely, accurate, and helpful customer interactions across phone, email, and in-person channels.

Qualifications

• Requires customer service experience.
• High school diploma or equivalent is required; college degree preferred.

Responsibilities

• Interacts with customers via telephone, email, online chat, and in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Create standard orders for each customer that can be used when necessary in lieu of customer’s order.
• Fields customer questions and complaints; collaborates with Sales, Crown Linen distribution teams, or the General Manager to resolve issues.
• Ensures appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.
• Identify areas for increased wallet share and sell to customers.

Skills

Excellent communication

Active listening

Customer service

Salesforce

Time management

Multitasking

Travel ready

Problem solving

Relationship building

Education

High school diploma or equivalent

Job description

Crown Health Care Laundry Services, LLC. is seeking a Customer Advocate to engage with customers, resolve inquiries, and educate on linen utilization to prevent loss. You will monitor inventories, address shortages, and expand the product and service mix at existing accounts.

Your role requires strong communication, problem-solving, and relationship-building skills with a focus on timely, accurate, and helpful customer interactions across phone, email, and in-person channels.