Customer Advocate

Crown Health Care Laundry Services, Inc.; Little Rock (AR); On-site; USD 55,000 - 60,000; Full time

Job summary

Crown Health Care Laundry Services, Inc. in Little Rock, AR is seeking a Customer Advocate to address inquiries, resolve complaints, and educate customers on linen utilization while expanding service opportunities.

You will handle orders, coordinate with Sales and distribution teams, and maintain customer records. This role requires travel and a strong focus on service excellence in a multi-channel environment.

Qualifications

• High school diploma or equivalent; customer service experience preferred.
• Excellent communication and problem-solving skills are required.
• Ability to travel daily and work in a fast-paced environment.

Responsibilities

• Interact with customers via telephone, email, online chat, and in person.
• Collect and enter orders for products or services.
• Create standard orders for customers as needed.
• Field questions and resolve issues with Sales or distribution teams.
• Maintain accurate customer accounts and records of interactions.
• Identify opportunities to increase wallet share within accounts.

Skills

Communication

Customer service

Relationship building

Multi-tasking

Travel ability

Active listening

Education

High school diploma

Customer service experience

Tools

Salesforce

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Advocate

Little Rock, AR, US

3 days ago Requisition ID: 2698

Salary Range: $55,000.00 To $60,000.00 Annually

Customer Advocate

Position Summary:

The Customer Advocate will interact with the company’s customers by addressing inquiries and resolving complaints, ensure optimum inventories are monitored, manage shortages and educate customer on proper linen utilization and preventing loss of linens, expand the product and service mix at current customers.

Supervisory Responsibilities:

• None

Duties/Responsibilities

• Interacts with customers via telephone, email, online chat, and most importantly, in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Create standard orders for each customer that can be used, when necessary, in leu of customer’s order.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, works within the Sales team, Crown Linen distribution teams, or with the General Manager to resolve.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.
• Ability to identify areas for increased wallet share (RPP increase) items within customer accounts and sell to customer.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software, including Sales Force.
• Ability to build and maintain business relationships with clients.
• Ability to multitask and complete work while traveling.
• Thorough knowledge of territory, market, and clients.
• Excellent problem-solving skills.
• Organized with attention to detail.

Education and Experience:

• High school diploma or equivalent. College degree or industry field experience preferred.
• Customer service experience required.

Physical Requirements:

• Ability to travel daily and spend most of the day in a vehicle.
• Valid driver’s license and no major driving violations.
• Must be able to lift 50 pounds at times.
• Prolonged periods of standing and/or sitting at a desk and working on a computer.
• Must be able to lift 50 pounds at times.
• Must be able to push / pull cart carts of linens in excess of 500 pounds.