Traveling Automotive Key Technician

Car Keys Express; St. Louis (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the automotive sector is seeking a Traveling Automotive Key Technician to support dealerships and fleet accounts across the US. This role involves significant travel, customer service, and technical skills related to key programming. The ideal candidate will have strong communication abilities and a valid driver's license, with a focus on maintaining high service levels and customer satisfaction.

Qualifications

• Preferred 1-2 years commission-based sales experience.
• Capable of learning new technologies related to key programming.

Responsibilities

• Traveling to provide coverage of vacant territories.
• Maintain existing sales route and upsell accounts.
• Assist with operational tasks when not traveling.

Skills

Communication

Technical Skills

Customer Service

Education

High School degree or equivalent

Tools

Key Programming

Job description

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Traveling Account Manager Job Description - St. Louis, MO

Purpose

To efficiently maintain service levels to dealerships and fleet accounts in open territories.

Summary

Traveling Account Managers are ambassadors for the organization. Traveling the country, as needed, to ensure our customers do not experience a significant lapse in service in open territories. Proper execution of the role results in satisfied customers, leading to long-term business relationships that aid in anchoring the financial stability of the company. When not traveling, the person in this position is also expected to assist with general operational tasks such as training and equipment management.

Travel expectations of about 75%.

Duties Critical to Success

1. Route Support
   • The primary responsibility of this position will be traveling to CKE markets throughout the US to provide coverage of vacant Territories. These will include:
   • Open positions
   • Extended absences of assigned AM
   • Providing additional support during Strategic Account launches
   • Supporting special projects or sales initiatives
   • Training support in designated markets for newly hired AMs
2. Customer Service and Sales
   • Maintain existing sales route of former employees
   • Upsell accounts for additional business
   • Professional demeanor with colleagues and customers
3. Technical

• Proficient in cutting and programming
• Remaining up-to-date with the latest requirements for programming

Administrative

• Maintain accurate inventory counts
• Log all stops
• Proper invoicing and obtaining necessary signatures
• Logging sales exceptions
• Mailing returns or miscut keys weekly
• Completing necessary NASTF requirements

Maintenance

• Maintenance, care, and cleaning of company equipment
• Regular cleaning and maintenance of company service vehicle

Regulatory

• Adhere to locksmith laws (when applicable)
• Adhere to local and state traffic laws
• Follow company policies and procedures

Operations Tasks (when not traveling)

• Help with auditing vans
• Help with upfitting vans when things get behind
• Resolve Tickets
• Troubleshoot equipment (key machine diagnosis/repair)
• Driving New / Replacement Vans to any “down AM” within a reasonable distance
• Conducting Van Repossessions within a reasonable distance
• Assisting struggling New AM’s with Inventory Audits, Route Maintenance within a specified Distance

Abilities Critical to Success

• Capable. Required to learn existing and new technologies related to key programming
• Able to lift boxes up to 25 pounds and work extended periods outdoors
• Communication. Relays information to corporate that allows Account Managers to perform the role effectively
• Attentive. Focused on servicing customers, vehicles, and operating the company vehicle

Deliverables

• 3 weeks of travel to support vacant Territories per month
• 8-hour work days
• 100% inventory accuracy

Key Functional and Relational Responsibilities

• Lead Technicians - training, industry trends
• Regional Sales Managers - new opportunities and route building
• Operations - field support, software updates, equipment, inventory and hardware repair
• Relations to supervisory and subordinate roles within the company

Job specifications, standards, and requirements

• 21 years of age
• Valid driver’s license
• Excellent driving record
• High School degree or equivalent
• Strong automotive technical skills
• Strong computer skills
• Excellent verbal communication skills
• Preferred 1 - 2 years commission-based sales experience
• Professional demeanor and appearance
• Safe place to park a company van during non-work hours

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Motor Vehicle Manufacturing

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