Learning Experience Specialist

Corpay; Brentwood (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Dental Vision

401k enrollment

Virtual fitness

Robust PTO

Employee discounts

Philanthropy

Fun culture

Job summary

Corpay is seeking a Learning Experience Specialist in our Training & Development division to design, deliver, and continually improve practical training experiences for the Corpay Payables team. You will facilitate live and virtual sessions, build and update course materials, and ensure readiness and logistics for multiple programs.

You will translate complex processes into clear instruction, collaborate with SMEs, and track completion while maintaining content accuracy.

Qualifications

• 2+ years of experience in training, facilitation, operations, enablement, customer support, implementation, instructional design, or a related field.
• Strong live and virtual facilitation skills with the ability to engage learners and create a positive learning environment.
• Ability to design and develop clear, practical training materials for instructor-led, virtual, blended, and self-directed learning.
• Ability to learn technical systems, workflows, products, and operational processes.

Responsibilities

• Deliver engaging, learner-focused training that prepares associates to perform key job tasks with confidence.
• Design and maintain practical training materials for instructor-led, virtual, blended, and self-directed learning.
• Translate SOPs, process guides, system instructions, SME input, and evolving business needs into clear learning experiences.
• Support consistent course quality by following team standards for design, facilitation, readiness, review, and training administration.
• Maintain current knowledge of assigned products, systems, processes, workflows, and operational changes.
• Identify learner confusion, process gaps, outdated content, and opportunities to improve training effectiveness.
• Manage assigned training work, course logistics, learner communication, and completion tracking.
• Apply feedback from learners, facilitators, stakeholders, and quality reviews to improve content and delivery.

Skills

Training Delivery

Facilitation

Instructional Design

SOP/Process Understanding

Technical Systems

Communication

Organization

Multi-tasking

MS Office/Teams

Tools

Seismic Learning

Monday.com

Salesforce

SharePoint

Articulate

Camtasia

Zingtree

Job description

What We Need

Corpay is currently looking to hire a Learning Experience Specialist within our Training & Development division. This position falls under our Corpay Payables line of business and is located in either Atlanta, GA, Brentwood, TN, Richmond, VA or Beaverton, OR. This role supports internal learning for Corpay Payables by designing and delivering practical, engaging, and learner-focused training experiences. You will facilitate live and virtual training, create and update course materials, support learner readiness, manage course logistics and help ensure training content remains accurate and useful. Training may include instructor-led classes, virtual workshops, Seismic lessons, job aids, facilitator guides, participant materials, activities, assessments, and task-based learning built from SOPs, process guides, system instructions, SME input, or new business needs. This role is best suited for someone who enjoys teaching others, learning technical processes, translating complex information into clear instruction, and creating training that helps associates perform real work with confidence. The successful candidate should be able to navigate ambiguity, ask strong questions, identify gaps, and move work forward even when processes are evolving or documentation is incomplete. You will report directly to the Training Manager and regularly collaborate with the team members in the department.

How We Work

As a Learning Experience Specialist, Corpay will set you up for success by providing:

• Assigned workspace in the designated office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Delivering engaging, learner-focused training that prepares associates to perform key job tasks with confidence.
• Designing and maintain practical training materials for instructor-led, virtual, blended, and self-directed learning.
• Translating SOPs, process guides, system instructions, SME input, and evolving business needs into clear learning experiences.
• Supporting consistent course quality by following team standards for design, facilitation, readiness, review, and training administration.
• Maintaining current knowledge of assigned products, systems, processes, workflows, and operational changes.
• Identifying learner confusion, process gaps, outdated content, and opportunities to improve training effectiveness.
• Managing assigned training work, course logistics, learner communication, and completion tracking.
• Applying feedback from learners, facilitators, stakeholders, and quality reviews to improve content and delivery.

Qualifications & Skills

• 2+ years of experience in training, facilitation, operations, enablement, customer support, implementation, instructional design, or a related field.
• Strong live and virtual facilitation skills with the ability to engage learners and create a positive learning environment.
• Ability to design and develop clear, practical training materials for instructor-led, virtual, blended, and self-directed learning.
• Ability to learn technical systems, workflows, products, and operational processes.
• Strong verbal and written communication skills with attention to clarity, accuracy, and audience needs.
• Strong organization, preparation, follow-through, time management, and attention to detail.
• Ability to manage multiple classes, projects, tasks, and deadlines in a changing environment.
• Comfortable working from SOPs, process guides, system instructions, stakeholder input, and evolving business processes.
• Ability to ask thoughtful questions, identify gaps, and move work forward when information is incomplete or changing.
• Proficiency with Microsoft Office, Microsoft Teams, and learning or project management systems.
• Experience with Seismic Learning, Monday.com, Salesforce, SharePoint, Articulate, Camtasia, Zingtree, or similar tools preferred.
• Positive, professional, learner-focused approach with willingness to receive feedback and continuously improve.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms

Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.