Traveler Experience Concierge & Tickets Specialist

Blue-Hawaiian-Helicopters; Lihue (HI); In loco; USD 25.000 - 39.000; Tempo pieno

Descrizione del lavoro

Blue-Hawaiian-Helicopters is seeking a concierge to enhance guest experiences through personalized recommendations and seamless bookings for events, tours, and attractions in Hawaii.

You will engage guests with superb service, identify needs via discovery, and upsell attractions while meeting sales targets in a friendly, travel‑oriented environment. Training covers sales tools and payment handling.

Competenze

• High school diploma or GED; 1–3 years' related experience or training; or equivalent combination of education and experience
• 1–2 years of sales (or upselling) experience in a performance-driven environment
• Extraordinary guest service skills
• Expert knowledge of the local area and attractions
• Knowledge of travel and/or ticket industry and concierge experience preferred

Mansioni

• Provide each guest with a professional and courteous greeting and extraordinary customer service
• Establish rapport and assist guests in selecting products matching their needs via discovery questions
• Meet or exceed sales targets in a commissioned environment
• Demonstrate ability to generate sales and upsell by painting the guest's stay
• Resolve guest issues promptly and follow up to ensure satisfaction
• Sell in person and occasionally over the phone and collect payment at sale
• Close and book sales and provide a thorough purchase recap and thanks

Conoscenze

Adaptable

Objection handling

Timeliness

Communication

Active listening

Self-motivation

Stamina

Prioritization

Formazione

High school diploma or GED

Descrizione del lavoro

Blue-Hawaiian-Helicopters is seeking a concierge to enhance guest experiences through personalized recommendations and seamless bookings for events, tours, and attractions in Hawaii.

You will engage guests with superb service, identify needs via discovery, and upsell attractions while meeting sales targets in a friendly, travel‑oriented environment. Training covers sales tools and payment handling.