Guest Experience & Sales Concierge

Blue Hawaiian Helicopters; Kahului (HI); Presencial; USD 25 000 - 39 000; Tempo integral

Resumo da oferta

Blue Hawaiian Helicopters is seeking a Guest Relations Agent in Hawaii to greet guests, provide expert local knowledge, and drive in-person sales for tours and activities. You will engage customers, upsell carefully, and ensure satisfaction from discovery through checkout.

The role requires outstanding customer service, strong communication, and a passion for Hawaii’s attractions. Day shifts with weekend availability are typical, and you’ll work closely with a friendly team.

Qualificações

• High school diploma or GED and 1–3 years’ related experience and/or training, or equivalent
• 1–2 years of sales (or upselling) experience in a performance driven environment
• Extraordinary guest service skills
• Expert knowledge of the local area and attractions
• Knowledge of travel and/or ticket industry and concierge experience preferred
• Operational experience preferred

Responsabilidades

• Provide each guest with a professional and courteous greeting and extraordinary guest service
• Establish rapport and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions)
• Meet or exceed established sales targets in a commissioned environment
• Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest’s stay to improve their experience
• Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved
• Confirmed ability to sell in person and occasionally, on the phone
• Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment
• Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business
• Other duties as assigned

Conhecimentos

Adaptable

Overcome objections

Professional appearance

Communication skills

Active listening

Self-motivated

Physical stamina

Multi-tasking

Formação académica

GED or higher

Sales experience 1–2 years

Operational experience

Descrição da oferta de emprego

Blue Hawaiian Helicopters is seeking a Guest Relations Agent in Hawaii to greet guests, provide expert local knowledge, and drive in-person sales for tours and activities. You will engage customers, upsell carefully, and ensure satisfaction from discovery through checkout.

The role requires outstanding customer service, strong communication, and a passion for Hawaii’s attractions. Day shifts with weekend availability are typical, and you’ll work closely with a friendly team.