Travel Concierge — Experience & Booking Specialist

Bluehawaiianconcierge; Lihue (HI); On-site; USD 21,000 - 30,000; Full time

Job summary

Blue Hawaiians in Hawaii seeks a friendly Concierge to provide personalized recommendations and assist guests with bookings for events, activities, tours, and attractions. You will work closely with guests, lodging partners, and suppliers to deliver extraordinary customer service and memorable vacation experiences.

Responsibilities include greeting guests, assessing needs, upselling attractions, closing sales, handling payments, and following up to ensure satisfaction.

Qualifications

• High school diploma or GED required; 1–3 years related experience preferred.
• Sales or upselling experience in a performance-driven environment.
• Exceptional guest service and communication are essential.

Responsibilities

• Provide professional greeting and extraordinary customer service to guests.
• Assess guest needs and guide them to products matching their interests.
• Meet or exceed sales targets in a commissioned environment.
• Close and book sales; collect payment and provide detailed purchase recap.

Skills

Fluent English

Sales experience

Guest service

Local knowledge

Communication skills

Multitasking

Physical stamina

Education

High school diploma or GED

1–3 years related experience

Tools

MS Office

Typing 30-40 wpm

Job description

Blue Hawaiians in Hawaii seeks a friendly Concierge to provide personalized recommendations and assist guests with bookings for events, activities, tours, and attractions. You will work closely with guests, lodging partners, and suppliers to deliver extraordinary customer service and memorable vacation experiences.

Responsibilities include greeting guests, assessing needs, upselling attractions, closing sales, handling payments, and following up to ensure satisfaction.