Travel Consultant, After Hours

World Travel Inc.; Exton (PA); Remote; USD 42,000 - 61,000; Full time

Job summary

World Travel, Inc. is an employee-owned travel agency offering a virtual, full-time overnight counselor role. The position focuses on specializing in Sabre Graphical/Classical platforms and international travel for corporate clients, with after-hours responsibilities and a strong emphasis on consultative service.

Hours include nights, weekends, and holidays, with a shift differential available. This role is remote and part of the Operations team, centered on delivering world-class client service

Qualifications

• Engage in consultative conversations with travelers to make accurate reservations.
• Maintain client relationships and ensure travel program needs are met.
• Demonstrate knowledge of travel policy and regulations.

Responsibilities

• Arrange complex domestic and international travel for corporate clients.
• Advise travelers on international travel requirements (passport, visa, inoculations).
• Maintain Passenger Name Records (PNRs) and profiles in the GDS.
• Provide excellent customer service at all times.

Skills

Customer service

Time management

Sabre Graphical/Classical

Tools

Sabre Graphical/Classical

Job description

FULL TIME OVERNIGHTS OPPORTUNITY AVAILABLE!!

Are you interested in becoming an employee-owner in your next job opportunity? World Travel, Inc. is 100% owned by our employees. Being part of an employee-owned company supports local communities, retains jobs, and ensures World Travel’s legacy for future decades, including our commitment to providing world-class service to our clients. By demonstrating the following values, we nurture a culture of integrity and trust: We care, We are honest, We are curious, We are knowledgeable, We are innovative, We are fun, We do the right thing.

Ask about our shift differential.

Hours Available 12:00 AM - 8:30 AM Eastern Standard Time Sunday-Thursday

Team Membership: Operations

Location: Virtual

Job Status: Non-Exempt

Supervisory Responsibilities: None

Job Summary:

This position is for a virtual, full time travel counselor (agent) who is proficient in Sabre Graphical/Classical and International. An After Hours travel counselor is responsible for, among other things, engaging in consultative conversations with client’s travelers with the purpose of making accurate travel reservations and meeting client’s travel program needs, and maintaining and fostering a relationship between World Travel, Inc. and its client.

Position hours are varied and include: nights, weekends and holidays.

Essential Functions:

• Arrangingcomplexdomesticandinternationaltravel forcorporateclient(s), includingair,car rental, hotel, other groundtransportation, transfers,etc.
• Advising travelersof international travel requirementsandconcerns(passport,visa, inoculations, etc.)
• Consistently demonstratingthoroughunderstandingof clienttravel policy, guidelines,authorizationrequirements, procedures, etc.
• Fosteringastrong,productiverelationshipwiththe client while maintaining a clear understanding that the client is the client and not the employer
• Fosteringastrong,productiverelationshipwith relevanttravel behalf
• Counseling client and travelersontravelersafetyconsiderations, governmenttravel regulations, preferredsupplier support,savingsopportunities,andlogistical routings andoptions
• Research andresolveen-routetravelerserviceconcerns assoonas possible
• Providingexcellentcustomerservice at all times
• Utilizingtimemanagement skills toefficientlyorganizeandprocessworkloadduringdesignatedshift times
• Projectingamatureandprofessional demeanorwhen interactingwithclient, its employees, and colleagues.

Competency and Position Requirements:

• Participatefullyasateammembertoassistasneededin completingallfunctions relatingtoservicing customers
• Research and provide solutions to travel-related problems clients experience
• Keep fullyinformedaboutall airlinerulesandregulations, tariffs (domestic)andother industry requirementsandaccuratelyapplythis informationwhen makingtravel arrangements
• FollowWorldTravel, Inc.procedures, guidelines,andstandards in areasofcustomerservice,building Passenger NameRecords(PNRs)andprofiles,ticketing, utilizationofmanagementinformationsystems, productivity,attendance,andaccuracyofwork
• Mustbeableto work under pressure
• During emergency situations and/or poor weather conditions, ensure coverage of client needs
• Keep informedonall US Federal travel regulationsandrequirementspertainingtoUSgovernment contractors, includingFARandFlyAmerica
• Maintainahighlevelofcompetencyin operatingtheglobal distributionsystem(GDS)
• Attendstaffandtrainingmeetings (virtualor in-person) forongoingupdates inthetravel industry, officeproceduresandcompanyupdates.
• Ensures optimal customer service through effective use of World Travel, Inc. phone
• Keep immediatesupervisorpromptlyandfullyinformedof all potential problemsor unusualmattersof significanceandtakepromptcorrectiveactionwherenecessaryor suggest alternativecoursesof action whichmaybetaken.
• Maintainafavorableworkingrelationshipwith companyemployeestofosterandpromotea cooperativeandharmonious workingclimatewhichwillbeconducivetomaximumemployeemorale, productivityandefficiency/effectiveness
• Demonstratestrongcustomerserviceorientation(internal andexternal);diplomacyandtactrequired in contactwith clients,vendors, andco-workers;courteous, professional phonemanner
• Mustworkwellindependently
• Exercisegoodjudgment
• If you require reasonable accommodation for the application and/or interview process, please notify a representative of the People Operations Department.

If you require reasonable accommodation for the application and/or interview process, please notify a representative of the People Operations Department.