Travel Consultant, After Hours

World Travel, Inc.; Exton (PA); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Shift differential

Job summary

World Travel, Inc. is seeking a Virtual Full-Time Overnight Travel Counselor with expertise in Sabre Graphical/Classical and international travel. The role involves after-hours consultative conversations to make accurate travel reservations and meet client program needs.

Hours are 12:00 AM–8:30 AM EST, Sunday through Thursday, with nights, weekends, and holidays included. This is an employee-owned company committed to world-class service and a strong client relationship.

Qualifications

• Provide consultative travel service to clients and travelers.
• Demonstrate strong customer service orientation.
• Maintain knowledge of travel policies and regulations.
• Respond to inquiries and resolve issues promptly.

Responsibilities

• Arrange complex domestic and international travel for corporate clients (air, car rental, hotel, transfers).
• Advise on international travel requirements (passport, visa, inoculations).
• Apply client travel policy and authorization procedures accurately.
• Build a productive client relationship while representing World Travel, Inc.
• Counsel clients on travel safety, regulations, and savings opportunities.
• Research and resolve traveler service concerns promptly.

Skills

Customer service

Time management

Work independently

Team collaboration

Tools

Sabre Graphical/Classical

Job description

FULL TIME OVERNIGHTS OPPORTUNITY AVAILABLE!!

Are you interested in becoming an employee-owner in your next job opportunity? World Travel, Inc. is 100% owned by our employees. Being part of an employee-owned company supports local communities, retains jobs, and ensures World Travel’s legacy for future decades, including our commitment to providing world-class service to our clients. By demonstrating the following values, we nurture a culture of integrity and trust: We care, We are honest, We are curious, We are knowledgeable, We are innovative, We are fun, We do the right thing.

Ask about our shift differential.

Hours Available 12:00 AM - 8:30 AM Eastern Standard Time Sunday-Thursday

Team Membership: Operations

Location: Virtual

Job Status: Non-Exempt

Supervisory Responsibilities: None

Job Summary:

This position is for a virtual, full time travel counselor (agent) who is proficient in Sabre Graphical/Classical and International. An After Hours travel counselor is responsible for, among other things, engaging in consultative conversations with client’s travelers with the purpose of making accurate travel reservations and meeting client’s travel program needs, and maintaining and fostering a relationship between World Travel, Inc. and its client.

Position hours are varied and include: nights, weekends and holidays.

Essential Functions:

• Arrangingcomplexdomesticandinternationaltravel forcorporateclient(s), includingair,car rental, hotel, other groundtransportation, transfers,etc.
• Advising travelersof international travel requirementsandconcerns(passport,visa, inoculations, etc.)
• Consistently demonstratingthoroughunderstandingof clienttravel policy, guidelines,authorizationrequirements, procedures, etc.
• Fosteringastrong,productiverelationshipwiththe client while maintaining a clear understanding that the client is the client and not the employer
• Fosteringastrong,productiverelationshipwith relevanttravel behalf
• Counseling client and travelersontravelersafetyconsiderations, governmenttravel regulations, preferredsupplier support,savingsopportunities,andlogistical routings andoptions
• Research andresolveen-routetravelerserviceconcerns assoonas possible
• Providingexcellentcustomerservice at all times
• Utilizingtimemanagement skills toefficientlyorganizeandprocessworkloadduringdesignatedshift times
• Projectingamatureandprofessional demeanorwhen interactingwithclient, its employees, and colleagues.

Competency and Position Requirements:

• Participatefullyasateammembertoassistasneededin completingallfunctions relatingtoservicing customers
• Research and provide solutions to travel-related problems clients experience
• Keep fullyinformedaboutall airlinerulesandregulations, tariffs (domestic)andother industry requirementsandaccuratelyapplythis informationwhen makingtravel arrangements
• FollowWorldTravel, Inc.procedures, guidelines,andstandards in areasofcustomerservice,building Passenger NameRecords(PNRs)andprofiles,ticketing, utilizationofmanagementinformationsystems, productivity,attendance,andaccuracyofwork
• Mustbeableto work under pressure
• During emergency situations and/or poor weather conditions, ensure coverage of client needs
• Keep informedonall US Federal travel regulationsandrequirementspertainingtoUSgovernment contractors, includingFARandFlyAmerica
• Maintainahighlevelofcompetencyin operatingtheglobal distributionsystem(GDS)
• Attendstaffandtrainingmeetings (virtualor in-person) forongoingupdates inthetravel industry, officeproceduresandcompanyupdates.
• Ensures optimal customer service through effective use of World Travel, Inc. phone
• Keep immediatesupervisorpromptlyandfullyinformedof all potential problemsor unusualmattersof significanceandtakepromptcorrectiveactionwherenecessaryor suggest alternativecoursesof action whichmaybetaken.
• Maintainafavorableworkingrelationshipwith companyemployeestofosterandpromotea cooperativeandharmonious workingclimatewhichwillbeconducivetomaximumemployeemorale, productivityandefficiency/effectiveness
• Demonstratestrongcustomerserviceorientation(internal andexternal);diplomacyandtactrequired in contactwith clients,vendors, andco-workers;courteous, professional phonemanner
• Mustworkwellindependently
• Exercisegoodjudgment
• If you require reasonable accommodation for the application and/or interview process, please notify a representative of the People Operations Department.

If you require reasonable accommodation for the application and/or interview process, please notify a representative of the People Operations Department.