Travel Consultant

World Travel, Inc.; Exton (PA); Remote; USD 52.000 - 85.000; Vollzeit

Zusammenfassung

World Travel, Inc. is seeking a full-time travel consultant who can work virtually or in-house from Exton, PA. Ideal candidates are proficient in Sabre with domestic and international reservation experience and strong client service skills.

You will handle complex bookings for air, car, hotel, and ground transportation, manage profiles, and respond to inquiries by phone or email while ensuring policy compliance and optimal fares.

Qualifikationen

• 5+ years of Sabre GDS proficiency in a corporate travel role.
• Experience with group air blocks and contracts.
• Experience with international itineraries and rate structures.
• Excellent written and verbal communication with client service focus.
• Proficient with MS Office and Smartsheet.

Aufgaben

• Arrange domestic and international reservations for air, car, hotel, and ground transport.
• Advise travelers on travel requirements, including visas and costs.
• Receive inquiries via phone, email, and forms to complete requests.
• Manage client profiles and queues.
• Apply unused tickets to maximize savings.
• Ensure lowest, logical fares and accommodations.
• Resolve traveler service issues promptly.
• Collaborate to meet client policy and procedures.

Kenntnisse

Sabre GDS

Group travel

Customer service

MS Office

Time management

Ausbildung

High School Diploma

College Degree Preferred

Sabre GDS experience

Tools

Smartsheet

Outlook

Excel

PowerPoint

Teams

Jobbeschreibung

Complete specific travel requests accurately, with meticulous attention to detail in a timely fashion.

Job Summary:

This position is for a virtual or in-house, full-time consultant who is proficient in Sabre and possesses both domestic and international reservation experience. The consultant will engage the client either over the phone, via email or manage registration forms to create accurate travel reservations. The consultant will be well-versed in different aspects of planning, and booking groups including block and contracted air, chartered transportation and hotel room blocks.

Essential Functions:

• Arranging simple and complex domestic and international reservation for clients including air, car, hotel, limo, rail services and other ground transportation services
• Advising traveler of all applicable travel requirements, including, but not limited to visas, passports, ancillary costs
• Receive incoming phone calls, emails, and registration forms to complete travel requests
• Manage profiles and queues
• Apply unused tickets on file to reservations to maximize client’s savings
• Engage all current technology and automation to perform job at highest level
• Follow company procedures, guidelines, standards and best practices to secure lowest, logical fares and accommodations
• Research and resolve enroute traveler service concerns in a timely manner
• Consistently demonstrating thorough understanding of client travel policy, guidelines, authorization requirements and procedures
• Fostering a strong, productive relationship with the client, providing excellent client service within the client’s guidelines
• Provide excellent client service at all times
• Demonstrate the ability to handle multiple assignments and respond quickly to changing business needs
• Exhibit meticulous attention to detail
• Adept at taking initiative and problem-solving
• Project a mature and professional demeanor when interacting with the client, its employees and colleagues

Time Spent Performing Essential Functions (Generally):

• Corporate travel transient reservations and service 50%
• Corporate group travel reservations and service 50%

Competency and Position Requirements

• Overall current travel industry knowledge and experience
• Excellent written and verbal communication skills, particularly with a client service focus
• 5+ years of native Sabre GDS proficient experience
• Proven experience with group air blocks and contracts
• Prior experience with higher education and student travel is a plus
• Experience with group travel planning and logistics is highly desired
• Proficient with international itineraries and rate structures- both simple and complex
• Working knowledge of MS Office products; Outlook, Excel, Power point and Teams
• Proven experience with Smartsheet
• Independent worker who is a self-starter and who is willing to learn
• Strict attention to detail
• Ability to work in a fast-paced, challenging environment
• Demonstrates patience and flexibility
• Participate in disaster or emergency recovery events to ensure client needs are met
• Commitment to lifelong learning
• Attend staff and training meetings (virtual or in-person) for ongoing updates in the industry, office procedures and company updates
• Exhibit technical Aptitude

Education and Experience Requirements

High School Diploma

College Degree Preferred

5+ years in a corporate travel role utilizing the SABRE GDS

Physical Factors/Environment

Traditional corporate office located in corporate park. Team Member will have a semi-private cubicle located on a floor with other semi-private cubicles.

Because this is a position that permits telecommuting, the Team Member is responsible for (i) adhering to the company's telecommuting policy and (ii) establishing a proper home office.

Working Conditions; Schedule:

Full time, various hours, EST

World Travel, Inc. reserves the right to change Team Member's schedule at any time to meet business needs.

Team Member may work overtime from time to time upon request by World Travel, Inc.

Team Member may be asked to report to a World Travel, Inc. office for training, support, or other reasons. World Travel, Inc. may make such request at any time, within reason.

If you require reasonable accommodation for the application and/or interview process, please notify a representative of the People Operations Department.