Travel Support Specialist | Remote

Destination Knot; United States; Remote; USD 25,000 - 39,000; Part time

Benefits offered by this job

Full training

Travel agent certification (if desired

Access to travel discounts

Supportive online community

Job summary

Destination Knot is a fully remote travel company that helps clients with bookings, inquiries, and travel questions. We’re seeking a Travel Support Specialist to join our remote team, offering flexible scheduling and the chance to learn travel operations from experienced mentors.

You’ll handle inquiries by email, phone, and chat, confirm reservations, troubleshoot issues, and log communications in internal systems.

Qualifications

• Prior experience in customer service or travel is a plus but not required.
• Strong communication skills and the ability to work independently.
• Comfortable using online tools, booking portals, and CRM systems.

Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• Provide accurate information about travel bookings, itineraries, and policies
• Troubleshoot common client issues and elevate complex matters as needed
• Maintain up-to-date knowledge of supplier systems, policies, and procedures
• Follow up with clients to ensure satisfaction and support post-booking
• Log all communications accurately using internal systems
• Maintain high levels of professionalism and empathy

Skills

Customer service

Communication skills

Independent worker

CRM systems

Booking portals

Tools

Internal systems

Booking portals

Job description

Travel Support Specialist – (Remote)

Location: Remote – USA Based

Schedule: Flexible | Part-Time or Full-Time Options

About Us:

We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.

Position Overview:

We’re looking for a motivated, detail-oriented Travel Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.

Key Responsibilities:

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• Provide accurate information about travel bookings, itineraries, and policies
• Troubleshoot common client issues and elevate complex matters as needed
• Maintain up-to-date knowledge of supplier systems, policies, and procedures
• Follow up with clients to ensure satisfaction and support post-booking
• Log all communications accurately using internal systems
• Maintain high levels of professionalism and empathy

Preferred Qualifications:

• Prior experience in customer service or the travel industry is a plus (but not required)
• Strong communication skills and ability to work independently
• Comfortable using online tools, booking portals, and CRM systems
• Tech-savvy with a quiet, professional home workspace
• Passionate about helping others and delivering great service
• Must be 18+ and authorized to work in the United States

What We Provide:

• Full training and ongoing mentorship
• Travel agent certification (if desired)
• Access to travel discounts and perks
• Supportive online community and tools to help you succeed

Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!