Travel Support Specialist

Consultwithtray; Wilmington (NC); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Comprehensive training

Mentorship

Growth opportunities

Job summary

Consultwithtray is seeking a Travel Support Specialist to guide clients through booking, travel options, and post-trip follow-up from a fully remote workspace. You’ll manage reservations, respond to inquiries, and ensure every detail is handled with care.

Ideal candidates are organized, customer-focused, and comfortable learning new booking platforms. The role offers flexible hours (20–40+ per week), mentorship, and strong growth potential within a collaborative team.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Customer service or travel industry experience is a plus.
• Comfortable working independently in a fully remote setting.
• Detail-oriented, reliable, and deadline-focused.
• Able to learn new digital tools and booking platforms.

Responsibilities

• Guide clients from initial booking through post-travel follow-up
• Process reservations, changes, cancellations, and special requests
• Communicate professionally via email, phone, and online platforms
• Research travel options based on client preferences
• Maintain accurate records of bookings and client information
• Provide proactive check-ins to ensure satisfaction
• Coordinate multiple trips using booking systems
• Resolve inquiries quickly and professionally

Skills

Communication

Organizational skills

Problem solving

Customer service

Travel industry experience

Independent worker

Detail oriented

Tools

Booking platforms

Job description

Help Clients Create Unforgettable Travel Memories: Work Fully Remote with Flexible Schedule

We're looking for a Travel Support Specialist to guide clients through their complete travel journey, from booking through post-trip follow-up. You'll manage reservations, handle client communications, and ensure every detail is perfect — all from your remote workspace.

If you're organized, customer-focused, and enjoy solving travel logistics challenges, this role is for you.

What You'll Do

• Support clients from initial booking through post-travel follow-up
• Process reservations, changes, cancellations, and special requests
• Communicate professionally via email, phone, and online platforms
• Research travel options and destinations based on client preferences
• Maintain accurate, organized records of all bookings and client information
• Provide proactive check-ins to ensure client satisfaction
• Use systems and tools to coordinate multiple trips seamlessly
• Handle inquiries and resolve issues quickly and professionally

What We're Looking For

• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Customer service or travel industry experience is a plus
• Comfortable working independently in a fully remote setting
• Detail-oriented, reliable, and deadline-focused
• Quick to learn new digital tools and booking platforms

What We Provide

• Fully remote work: set your own hours (flexible, 20-40+ hours/week)
• $50,000 - $60,000/year
• Comprehensive training and ongoing mentorship
• Clear processes and established systems for success
• Growth opportunities in a collaborative team environment

About You

Travel industry experience is not required. We're looking for someone who enjoys helping others, can manage multiple priorities, and is ready to grow in the travel sector.