Customer Support | Travel | Remote

Logoslabs; San Francisco (CA); Remote; USD 25.000 - 39.000; Vollzeit

Benefits dieser Stelle

Full training and mentorship

Travel agent certification (optional)

Travel discounts and perks

Supportive online community and tools

Zusammenfassung

Logoslabs is a fully remote travel company seeking a Customer Support Specialist to handle inquiries, bookings, and post-transaction support from a home workspace in the United States.

The role emphasizes clear communication, issue resolution, and knowledge of booking portals and supplier policies. Flexible scheduling supports both part-time and full-time arrangements in a remote environment.

Qualifikationen

• Prior experience in customer service or the travel industry is a plus
• Strong communication skills and ability to work independently
• Comfortable using online tools, booking portals, and CRM systems
• Tech-savvy with a quiet, professional home workspace
• Passionate about helping others and delivering great service
• Must be 18+ and authorized to work in the United States

Aufgaben

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• Provide accurate information about travel bookings, itineraries, and policies
• Troubleshoot common client issues and elevate complex matters as needed
• Maintain up-to-date knowledge of supplier systems, policies, and procedures
• Follow up with clients to ensure satisfaction and support post-booking
• Log all communications accurately using internal systems
• Maintain high levels of professionalism and empathy

Kenntnisse

Customer service

Communication

Independent work

CRM tools

Booking portals

Tech-savvy

Customer-focused

Tools

CRM systems

Booking portals

Online tools

Jobbeschreibung

Customer Support – Travel Industry (Remote)Location: Remote – USA BasedSchedule: Flexible | Part-Time or Full-Time OptionsAbout Us:We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.Position Overview:We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.

Key Responsibilities:

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner

• Provide accurate information about travel bookings, itineraries, and policies

• Troubleshoot common client issues and elevate complex matters as needed

• Maintain up-to-date knowledge of supplier systems, policies, and procedures

• Follow up with clients to ensure satisfaction and support post-booking

• Log all communications accurately using internal systems

• Maintain high levels of professionalism and empathy

Preferred Qualifications:

• Prior experience in customer service or the travel industry is a plus (but not required)

• Strong communication skills and ability to work independently

• Comfortable using online tools, booking portals, and CRM systems

• Tech-savvy with a quiet, professional home workspace

• Passionate about helping others and delivering great service

• Must be 18+ and authorized to work in the United States

What We Provide:

• Full training and ongoing mentorship

• Travel agent certification (if desired)

• Access to travel discounts and perks

• Supportive online community and tools to help you succeed