Customer Support Specialist | Travel | Remote

Openkrill; United States; Remote; USD 32,000 - 52,000; Part time

Benefits offered by this job

Full training and mentorship

Travel agent certification (optional)

Travel discounts and perks

Online community and tools

Job summary

Openkrill is a fully remote travel company seeking a Customer Support Specialist to assist clients with bookings, inquiries, and travel-related questions. This role supports a fast-growing, global customer base and emphasizes friendly, accurate service in a remote setting.

Ideal candidates are detail-oriented, tech-savvy, and capable of working independently with strong communication skills. Flexible scheduling offers part-time or full-time options, with remote USA-based opportunities.

Qualifications

• Experience in customer service or travel industry is a plus.
• Strong communication skills and ability to work independently.
• Comfortable using online tools, booking portals and CRM systems.
• Tech-savvy with a quiet, professional home workspace.
• Passionate about helping others and delivering great service.

Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Provide accurate information about travel bookings, itineraries, and policies.
• Troubleshoot common client issues and escalate complex matters as needed.
• Maintain up-to-date knowledge of supplier systems, policies, and procedures.
• Follow up with clients to ensure satisfaction and support post-booking.
• Log all communications accurately using internal systems.
• Maintain high levels of professionalism and empathy.

Skills

Customer service

Strong communication

Independent worker

Empathy

Tech-savvy home workspace

Tools

CRM systems

Booking portals

Online tools

Job description

Customer Support Specialist - Travel Industry (Remote)

Location: Remote - USA Based

Schedule: Flexible | Part-Time or Full-Time Options

About Us:

We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You'll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.

Position Overview:

We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You'll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.

Key Responsibilities:

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• Provide accurate information about travel bookings, itineraries, and policies
• Troubleshoot common client issues and elevate complex matters as needed
• Maintain up-to-date knowledge of supplier systems, policies, and procedures
• Follow up with clients to ensure satisfaction and support post-booking
• Log all communications accurately using internal systems
• Maintain high levels of professionalism and empathy

Preferred Qualifications:

• Prior experience in customer service or the travel industry is a plus (but not required)
• Strong communication skills and ability to work independently
• Comfortable using online tools, booking portals, and CRM systems
• Tech-savvy with a quiet, professional home workspace
• Passionate about helping others and delivering great service
• Must be 18+ and authorized to work in the United States

What We Provide:

• Full training and ongoing mentorship
• Travel agent certification (if desired)
• Access to travel discounts and perks
• Supportive online community and tools to help you succeed

Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!