Travel Support Specialist – Client Services

Destination Knot; United States; Remote; USD 38.000 - 60.000; Vollzeit

Benefits dieser Stelle

Remote work

Growth path into leadership roles

Travel discounts and development

Zusammenfassung

Destination Knot is seeking a Travel Support Specialist - Client Services to handle client communications, itinerary updates, and real-time travel issue resolution from a remote location.

You will respond to inquiries, coordinate with airlines and hotels, confirm itineraries, and maintain client records. The role emphasizes problem-solving, attention to detail, and delivering white-glove service with flexible hours, including evenings or weekends if needed.

Qualifikationen

• Strong communication skills and client service mindset.
• Excellent attention to detail in handling itineraries and updates.
• Ability to adapt to changing schedules and work flexible hours.
• Tech-savvy with booking platforms and CRMs.

Aufgaben

• Respond to client inquiries about existing or upcoming trips.
• Resolve travel issues (delays, cancellations, schedule changes) in real time.
• Communicate with airlines, hotels, and tour providers to make changes.
• Confirm itinerary details, send reminders, and provide travel tips.
• Document interactions and maintain client records in our CRM system.

Kenntnisse

Communication skills

Attention to detail

Problem-solving

Flexibility

Tools

Booking platforms

CRM systems

Jobbeschreibung

Job Title: Travel Support Specialist - Client Services
Location: Remote
About the Role
We're hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.

Responsibilities:

• Respond to client inquiries about existing or upcoming trips.
• Resolve travel issues (delays, cancellations, schedule changes) in real time.
• Communicate with airlines, hotels, and tour providers to make changes.
• Confirm itinerary details, send reminders, and provide travel tips.
• Document interactions and maintain client records in our CRM system.

Requirements:

• Previous experience in a travel agency or customer support role.
• Strong attention to detail and excellent communication skills.
• Ability to work flexible hours, including evenings or weekends if needed.
• Tech-savvy and comfortable using booking platforms and CRMs.

Why Work With Us?

• Remote work and flexible schedule.
• Growth path into full-time travel advisor or team lead roles.
• Travel discounts and ongoing professional development.