Travel Support Specialist – Virtual

Destination Knot; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Travel discounts

Professional development

Job summary

Destination Knot is seeking a Travel Support Specialist to handle client communications, itinerary updates, and real-time issue resolution. This remote role offers flexible hours and a path to travel advisor or team lead roles, with travel discounts and ongoing professional development.

You will respond to inquiries, coordinate with airlines and hotels, confirm details, and maintain CRM records while delivering white-glove service to clients.

Qualifications

• Previous experience in a travel agency or customer support role.
• Strong attention to detail and excellent communication skills.
• Ability to work flexible hours, including evenings or weekends if needed.
• Tech-savvy and comfortable using booking platforms and CRMs.

Responsibilities

• Respond to client inquiries about existing or upcoming trips.
• Resolve travel issues (delays, cancellations, schedule changes) in real time.
• Communicate with airlines, hotels, and tour providers to make changes.
• Confirm itinerary details, send reminders, and provide travel tips.
• Document interactions and maintain client records in our CRM system.

Skills

client communication

attention to detail

problem solving

flexible hours

CRM usage

Job description

Job Title: Travel Support Specialist - Client Services
Location: Remote
About the Role
We're hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.

Responsibilities:

• Respond to client inquiries about existing or upcoming trips.
• Resolve travel issues (delays, cancellations, schedule changes) in real time.
• Communicate with airlines, hotels, and tour providers to make changes.
• Confirm itinerary details, send reminders, and provide travel tips.
• Document interactions and maintain client records in our CRM system.

Requirements:

• Previous experience in a travel agency or customer support role.
• Strong attention to detail and excellent communication skills.
• Ability to work flexible hours, including evenings or weekends if needed.
• Tech-savvy and comfortable using booking platforms and CRMs.

Why Work With Us?

• Remote work and flexible schedule.
• Growth path into full-time travel advisor or team lead roles.
• Travel discounts and ongoing professional development.