Travel Support Specialist – Client Services

The Destination Knot; South Carolina; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in travel services is looking for a Travel Support Specialist to enhance client experience through effective communication and problem resolution. The ideal candidate will handle inquiries, travel adjustments, and maintain organized client records while enjoying a fully remote work environment with flexible hours and opportunities for growth.

Benefits

Remote work and flexible schedule

Growth path into full-time travel advisor or team lead roles

Travel discounts and ongoing professional development

Qualifications

• Previous experience in a travel agency or customer support role.
• Strong attention to detail and excellent communication skills.
• Tech-savvy and comfortable using booking platforms and CRMs.

Responsibilities

• Respond to client inquiries about existing or upcoming trips.
• Resolve travel issues (delays, cancellations, schedule changes) in real-time.
• Communicate with airlines, hotels, and tour providers.

Skills

Attention to detail

Communication

Problem-solving

Tools

CRM systems

Booking platforms

Job description

Job Title: Travel Support Specialist – Client Services
Location: Remote

Company: Destination Knot

About The Role
We’re hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.

Responsibilities:

• Respond to client inquiries about existing or upcoming trips
• Resolve travel issues (delays, cancellations, schedule changes) in real time
• Communicate with airlines, hotels, and tour providers to make changes
• Confirm itinerary details, send reminders, and provide travel tips
• Document interactions and maintain client records in our CRM system
  
  
  
  
  

Requirements:

• Previous experience in a travel agency or customer support role
• Strong attention to detail and excellent communication skills
• Ability to work flexible hours, including evenings or weekends if needed
• Tech-savvy and comfortable using booking platforms and CRMs
  
  
  
  
  

Why Work With Us?

• Remote work and flexible schedule
• Growth path into full-time travel advisor or team lead roles
• Travel discounts and ongoing professional development