Travel Support Specialist – Client Services

Destination Knot; New York (NY); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading travel company is seeking a Travel Support Specialist to enhance client experiences through effective communication and problem resolution. This role involves managing inquiries, coordinating travel arrangements, and ensuring smooth travel experiences for clients. Ideal candidates will possess strong communication skills and a detail-oriented approach, with opportunities for career advancement and remote work flexibility.

Benefits

Remote work with flexible scheduling

Opportunities for career growth

Travel discounts

Ongoing professional development

Qualifications

• Experience in a travel agency or customer support role.
• Flexible working hours including evenings or weekends if necessary.

Responsibilities

• Respond to client inquiries regarding trips.
• Resolve travel issues such as delays, cancellations, and schedule changes.
• Coordinate with airlines, hotels, and tour providers to modify bookings.

Skills

Attention to detail

Communication

Problem-solving

Tools

CRM systems

Booking platforms

Job description

Travel Support Specialist – Client Services

We are hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. This role is ideal for individuals who enjoy problem-solving and providing high-quality service.

Responsibilities:

• Respond to client inquiries regarding trips
• Resolve travel issues such as delays, cancellations, and schedule changes in real-time
• Coordinate with airlines, hotels, and tour providers to modify bookings
• Confirm itinerary details, send reminders, and offer travel tips
• Maintain client records and document interactions in our CRM system

Requirements:

• Experience in a travel agency or customer support role
• Strong attention to detail and excellent communication skills
• Flexible working hours, including evenings or weekends if necessary
• Proficiency with booking platforms and CRM systems

Benefits:

• Remote work with flexible scheduling
• Opportunities for career growth into roles such as travel advisor or team lead
• Travel discounts and ongoing professional development