Travel Support Specialist – Client Services

Destination Knot; Baltimore (MD); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Travel Support Specialist to enhance client communications and resolve travel issues. This remote role offers flexibility and the chance to grow into full-time positions. Ideal for those who enjoy problem-solving and delivering exceptional service.

Benefits

Remote work and flexible schedule

Growth path into full-time travel advisor or team lead roles

Travel discounts

Ongoing professional development

Qualifications

• Previous experience in a travel agency or customer support role.
• Ability to work flexible hours, including evenings or weekends.

Responsibilities

• Respond to client inquiries about existing or upcoming trips.
• Resolve travel issues (delays, cancellations, schedule changes) in real time.
• Document interactions and maintain client records in our CRM system.

Skills

Attention to Detail

Communication

Problem-Solving

Tools

CRM

Booking Platforms

Job description

Job Title: Travel Support Specialist – Client Services

Location: Remote

Company: Destination Knot

About The Role

We’re hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.

Responsibilities:

• Respond to client inquiries about existing or upcoming trips
• Resolve travel issues (delays, cancellations, schedule changes) in real time
• Communicate with airlines, hotels, and tour providers to make changes
• Confirm itinerary details, send reminders, and provide travel tips
• Document interactions and maintain client records in our CRM system
  
  
  

Requirements:

• Previous experience in a travel agency or customer support role
• Strong attention to detail and excellent communication skills
• Ability to work flexible hours, including evenings or weekends if needed
• Tech-savvy and comfortable using booking platforms and CRMs
  
  
  

Why Work With Us?

• Remote work and flexible schedule
• Growth path into full-time travel advisor or team lead roles
• Travel discounts and ongoing professional development