Travel Support Specialist – Client Services

Destination Knot; Baltimore (MD); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading travel company is seeking a Travel Support Specialist to enhance client communications and resolve travel issues. This role involves responding to inquiries, coordinating bookings, and maintaining client records. Ideal candidates will have experience in customer support and a passion for travel, offering flexibility and opportunities for growth.

Benefits

Remote work with flexible scheduling

Opportunities for growth into travel advisor or team lead roles

Travel discounts and professional development

Qualifications

• Experience in a travel agency or customer support role is required.
• Strong attention to detail and communication skills are essential.
• Flexibility to work evenings or weekends if needed.

Responsibilities

• Respond to client inquiries about trips.
• Resolve travel issues such as delays, cancellations, and schedule changes.
• Coordinate with airlines, hotels, and tour providers to modify bookings.

Skills

Attention to detail

Communication skills

Problem-solving

Tools

CRM systems

Booking platforms

Job description

Travel Support Specialist – Client Services

We are hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing excellent service, this role is ideal for you.

Responsibilities:

• Respond to client inquiries about trips
• Resolve travel issues such as delays, cancellations, and schedule changes
• Coordinate with airlines, hotels, and tour providers to modify bookings
• Confirm itinerary details, send reminders, and share travel tips
• Maintain client records in our CRM system

Requirements:

• Experience in a travel agency or customer support role
• Strong attention to detail and communication skills
• Flexibility to work evenings or weekends if needed
• Comfortable with booking platforms and CRMs

Benefits:

• Remote work with flexible scheduling
• Opportunities for growth into travel advisor or team lead roles
• Travel discounts and professional development