Donation Support Services Coordinator - NIGHT SHIFT - REMOTE

Shelby American, Inc.; Columbus (OH); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading organization in Ohio seeks a Donation Support Services Coordinator for night shifts. This full-time remote position involves coordinating donation efforts, ensuring compliance, and facilitating communication among stakeholders. Candidates should have healthcare certification and experience in a related field. Benefits include competitive pay and comprehensive health plans.

Benefits

Competitive Pay

Comprehensive Health Plans

Generous PTO

Paid Family Leave

Tuition Reimbursement

401(k) with Match

Performance Bonuses

Opportunities for Advancement

Qualifications

• 2+ years experience in a call center or related field.
• Ability to work night shifts.

Responsibilities

• Coordinate and assist with tasks to ensure donation efforts run smoothly.
• Obtain and enter patient medical and social information.
• Coordinate and obtain authorization from partners and families.

Skills

Communication

Attention to Detail

Collaboration

Education

Certification in Healthcare

Job description

All Jobs > Donation Support Services Coordinator - NIGHT SHIFT - REMOTE

Full-time

Description

Lifeline of Ohio coordinates and promotes organ, eye, and tissue donation across Ohio. We are seeking a Donation Support Services Coordinator - Night Shift to join our team. A DSS Coordinator organizes and assists with tasks to ensure donation efforts run smoothly across multiple stakeholders. They facilitate communication and ensure compliance with all relevant agencies to maximize organ, eye, and tissue donation. They work closely with hospital staff, funeral homes, coroners, tissue technicians, and organ recovery staff to coordinate the donation process. They also ensure families are educated and aware of donation opportunities.

This is a full-time, non-exempt, benefits-eligible position. The schedule includes a mix of 12-hour and 8-hour shifts, with alternating weekends and some holidays. Only candidates from Ohio, Indiana, Michigan, Pennsylvania, or South Carolina will be considered.

Responsibilities:

1. Referral Initiation:

• Obtain and enter patient medical and social information provided by partners.
• Ensure relevant referral/case information is communicated to appropriate stakeholders.
• Communicate with external partners and provide follow-up as needed.
• Identify initial suitability for tissue donors.
• Provide clinical information to team leads or on-call administrators.
• Assess donor registry status or contact organ procurement organizations.

Evaluation:

• Document and evaluate donor suitability criteria.
• Apply relevant policies, procedures, and standards.
• Build professional rapport with tissue processor staff.

Authorization:

• Coordinate and obtain authorization from partners and families.
• Work with authorizing agents and provide necessary information.
• Support families with follow-up.
• Compile screening questionnaires and communicate acceptance.
• Document information and ensure standards are met.

Charge:

• Coordinate referral assignments and manage workload.
• Ensure timely completion of tasks and shift handovers.

Requirements:

Education and Experience:

• Certification in healthcare or relevant education preferred.
• 2+ years experience in a call center or related field.
• Ability to work night shifts.

Preferred Skills:

• Enthusiasm for the organization’s mission.
• Ability to work remotely with multiple communication channels.
• Understanding of complex policies and attention to detail.
• Friendly, professional communication skills.
• Collaborative attitude.

Benefits include competitive pay, comprehensive health plans, generous PTO, paid family leave, virtual health platform access, insurance, certifications, tuition reimbursement, 401(k) with match, performance bonuses, and opportunities for advancement.

Equal Opportunity Employer: Lifeline of Ohio is committed to diversity and inclusion and does not discriminate on any protected basis. We comply with all applicable laws.