Travel Support Specialist: Bookings & Escalations

Vacations Worldwide; Northern (KY); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Duffel is seeking a Travel Support Consultant (US) to manage live bookings, changes and cancellations, and to resolve airline escalations for customers on the platform.

The role emphasizes strong GDS-style ticketing knowledge and a proactive, service-oriented approach to travel support. Candidates should be willing to work with flexible shifts aligned to Eastern or Pacific Time business hours.

Qualifications

• GDS-style ticketing knowledge.
• customer service experience.
• analytical problem solving ability.

Responsibilities

• Handle live bookings, changes, cancellations and airline escalations for platform customers.

Skills

GDS Ticketing

Customer Service

Problem Solving

Job description

Duffel is seeking a Travel Support Consultant (US) to manage live bookings, changes and cancellations, and to resolve airline escalations for customers on the platform.

The role emphasizes strong GDS-style ticketing knowledge and a proactive, service-oriented approach to travel support. Candidates should be willing to work with flexible shifts aligned to Eastern or Pacific Time business hours.