Travel Support Advisor

Live the Dash Travel; Tucson (AZ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

100% remote work

Supportive team environment

Access to exclusive industry resources

Opportunities for growth

Job summary

A leading travel support company seeks a friendly Travel Support Advisor to join their remote team. In this role, you will assist clients with their travel needs, from planning to post-trip follow-ups. You'll provide exceptional support via phone, email, and chat, and help resolve any issues that arise. Ideal candidates will have experience in customer service and strong problem-solving skills. Enjoy a fully remote position with flexible scheduling and continuous training for personal and professional growth.

Qualifications

• Experience in customer support, hospitality, or travel services is a plus.
• Clear communicator with a patient and friendly demeanor.
• Self-starter with excellent time-management skills in a remote environment.

Responsibilities

• Assist clients via phone, email, and chat throughout their travel journey.
• Help clients with booking requests and itinerary adjustments.
• Handle last-minute travel changes with professionalism.
• Coordinate with vendors to resolve issues.
• Ensure accurate travel documentation.

Skills

Customer support experience

Effective communication

Problem-solving skills

Tech-savvy

Attention to detail

Tools

CRM systems

Travel platforms

Job description

We are looking for a friendly and solution-oriented Travel Support Advisor to join our remote travel team. In this fully virtual role, you’ll assist clients throughout their travel journey — from planning to post-trip follow-up — ensuring they feel supported every step of the way. If you enjoy helping others, have strong communication skills, and thrive in a detail-focused role, this opportunity is for you!

Key Responsibilities:

Client Support: Provide assistance via phone, email, and chat to answer questions, resolve concerns, and offer guidance before, during, and after travel.

Booking Assistance: Help clients with booking requests, itinerary adjustments, cancellations, and upgrades.

Problem Solving: Handle last‑minute travel changes or emergencies with professionalism and efficiency.

Vendor Communication: Coordinate with airlines, hotels, cruise lines, and tour operators to resolve issues or confirm arrangements.

Documentation & Accuracy: Ensure all travel documentation, confirmations, and client details are accurate and up to date.

Feedback Collection: Follow up with travelers post‑trip to gather feedback, troubleshoot any issues, and build client loyalty.

Process Improvement: Contribute to refining internal support systems and sharing insights for better client experiences.

Qualifications:

Experience in customer support, hospitality, or travel services is a plus.

Clear communicator with a patient and friendly demeanor.

Strong problem‑solving skills and attention to detail.

Tech‑savvy and comfortable using CRM and travel platforms.

Self‑starter with excellent time‑management skills in a remote environment.

Passionate about helping others and ensuring smooth travel experiences.

What You’ll Get:

100% remote work with flexible scheduling.

Supportive team environment with continuous training.

Access to exclusive industry tools, resources, and travel discounts.

Opportunities for growth and skill development.