Travel Support Advisor

Live the Dash Travel; Madison (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Travel discounts

Opportunities for growth

Job summary

A remote travel agency seeks a friendly Travel Support Advisor to assist clients during their travel journey from planning to post-trip follow-up. You will provide support via phone, email, and chat, handle bookings, and communicate with vendors to resolve issues. The ideal candidate is tech-savvy, a clear communicator, and has experience in customer support or travel services. Enjoy a fully remote role with flexible scheduling, ongoing training, and exclusive travel perks.

Qualifications

• Experience in customer support, hospitality, or travel services is a plus.
• Strong problem-solving skills and attention to detail.
• Self-starter with excellent time management skills.

Responsibilities

• Provide assistance via phone, email, and chat to answer questions and resolve concerns.
• Help clients with booking requests, itinerary adjustments, cancellations, and upgrades.
• Handle last-minute travel changes with professionalism.

Skills

Customer support experience

Clear communication

Problem-solving skills

Attention to detail

Tech-savvy

Tools

CRM platforms

Travel platforms

Job description

About the job Travel Support Advisor

We are looking for a friendly and solution-oriented Travel Support Advisor to join our remote travel team. In this fully virtual role, you'll assist clients throughout their travel journey - from planning to post-trip follow-up - ensuring they feel supported every step of the way. If you enjoy helping others, have strong communication skills, and thrive in a detail-focused role, this opportunity is for you!

Key Responsibilities:

• Client Support: Provide assistance via phone, email, and chat to answer questions, resolve concerns, and offer guidance before, during, and after travel.
• Booking Assistance: Help clients with booking requests, itinerary adjustments, cancellations, and upgrades.
• Problem Solving: Handle last‑minute travel changes or emergencies with professionalism and efficiency.
• Vendor Communication: Coordinate with airlines, hotels, cruise lines, and tour operators to resolve issues or confirm arrangements.
• Documentation & Accuracy: Ensure all travel documentation, confirmations, and client details are accurate and up to date.
• Feedback Collection: Follow up with travelers post‑trip to gather feedback, troubleshoot any issues, and build client loyalty.
• Process Improvement: Contribute to refining internal support systems and sharing insights for better client experiences.

Qualifications:

• Experience in customer support, hospitality, or travel services is a plus.
• Clear communicator with a patient and friendly demeanor.
• Strong problem‑solving skills and attention to detail.
• Tech‑savvy and comfortable using CRM and travel platforms.
• Self‑starter with excellent time management skills in a remote environment.
• Passionate about helping others and ensuring smooth travel experiences.

What You'll Get:

• 100% remote work with flexible scheduling.
• Supportive team environment with continuous training.
• Access to exclusive industry tools, resources, and travel discounts.
• Opportunities for growth and skill development.