Travel Support Advisor

Live the Dash Travel; Portland (ME); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Continuous training

Access to travel discounts

Opportunities for growth

Job summary

A remote travel service company is seeking a Travel Support Advisor to assist clients throughout their travel journey. This role involves providing booking assistance, troubleshooting travel issues, and ensuring client satisfaction. Candidates should possess strong communication skills and a detail-oriented mindset. The position offers 100% remote work with flexible hours, a supportive team environment, and opportunities for professional growth. Ideal for those passionate about delivering exceptional travel experiences.

Qualifications

• Experience in customer support, hospitality, or travel services is a plus.
• Clear communicator with a patient and friendly demeanor.
• Strong problem-solving skills and attention to detail.
• Self-starter with excellent time-management skills in a remote environment.
• Passionate about helping others and ensuring smooth travel experiences.

Responsibilities

• Provide assistance via phone, email, and chat to answer questions.
• Help clients with booking requests, cancellations, and upgrades.
• Handle last-minute travel changes or emergencies with professionalism.
• Coordinate with airlines, hotels, and operators to resolve issues.
• Ensure all travel documentation is accurate and up to date.
• Follow up with travelers to gather feedback post-trip.
• Contribute to refining internal support systems.

Skills

Customer support experience

Clear communication

Problem-solving skills

Tech-savvy

Time-management

Tools

CRM platforms

Travel platforms

Job description

We are looking for a friendly and solution-oriented Travel Support Advisor to join our remote travel team. In this fully virtual role, you’ll assist clients throughout their travel journey — from planning to post-trip follow-up — ensuring they feel supported every step of the way. If you enjoy helping others, have strong communication skills, and thrive in a detail-focused role, this opportunity is for you!

Key Responsibilities:

Client Support: Provide assistance via phone, email, and chat to answer questions, resolve concerns, and offer guidance before, during, and after travel.

Booking Assistance: Help clients with booking requests, itinerary adjustments, cancellations, and upgrades.

Problem Solving: Handle last‑minute travel changes or emergencies with professionalism and efficiency.

Vendor Communication: Coordinate with airlines, hotels, cruise lines, and tour operators to resolve issues or confirm arrangements.

Documentation & Accuracy: Ensure all travel documentation, confirmations, and client details are accurate and up to date.

Feedback Collection: Follow up with travelers post‑trip to gather feedback, troubleshoot any issues, and build client loyalty.

Process Improvement: Contribute to refining internal support systems and sharing insights for better client experiences.

Qualifications:

Experience in customer support, hospitality, or travel services is a plus.

Clear communicator with a patient and friendly demeanor.

Strong problem‑solving skills and attention to detail.

Tech‑savvy and comfortable using CRM and travel platforms.

Self‑starter with excellent time‑management skills in a remote environment.

Passionate about helping others and ensuring smooth travel experiences.

What You’ll Get:

100% remote work with flexible scheduling.

Supportive team environment with continuous training.

Access to exclusive industry tools, resources, and travel discounts.

Opportunities for growth and skill development.