Travel Care Operations Specialist

travelperks; Eugene (OR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid time off

401(k) with match

Profit sharing

Tax-free healthcare reimbursement

Disability, dental, and life insurance

Discounted travel

Tech-forward work environment

Job summary

TravelPerks in Eugene, Oregon is seeking a Customer Care Consultant to be the operational backbone of our travel planning team. You will work behind the scenes with Personal Travel Planners, ensuring every detail is accurate and trips run smoothly. This is not a sales role.

It rewards organization, problem-solving, and professional communication with clients and suppliers. Experience with travel reservations and a calm, proactive mindset are valued, and you will join a supportive, tech-forward

Qualifications

• Strong organizational ability and attention to detail.
• Clear, professional communication with clients and colleagues.
• Ability to anticipate needs and manage multiple travel details.

Responsibilities

• Support a Personal Travel Planner by handling trip details to ensure flawless experiences.
• Research, arrange, update, and service travel reservations (cruises, air, hotels, resorts, excursions, insurance).
• Communicate with clients, suppliers, and internal teams to keep trips on track.
• Handle payments and sensitive client information with care and accuracy.
• Manage multiple priorities in a fast-paced environment while maintaining accuracy.

Skills

Detail-oriented

Organization

Communication skills

Problem solving

Customer service

Tools

AI-assisted workflows

Job description

TravelPerks in Eugene, Oregon is seeking a Customer Care Consultant to be the operational backbone of our travel planning team. You will work behind the scenes with Personal Travel Planners, ensuring every detail is accurate and trips run smoothly. This is not a sales role.

It rewards organization, problem-solving, and professional communication with clients and suppliers. Experience with travel reservations and a calm, proactive mindset are valued, and you will join a supportive, tech-forward