Associate Account Manager - Berlin: Fast Track to Revenue

TripActions; United States; Remote; USD 68.000 - 90.000; Vollzeit

Zusammenfassung

Navan is seeking an Associate Account Manager to support Travel and Expense customers, working with Account Managers to deliver an outstanding customer experience for programme administrators.

You will collaborate with global Product, Finance, Operations and Travel Experience teams to delight customers and help them achieve their goals, with world-class training and a fast track toward a revenue-driving Account Manager role.

Qualifikationen

• Bachelor’s degree or equivalent experience in a customer-facing role.
• 1+ year in customer success, account management, or related field at a SaaS company.
• Strong communication skills with the ability to explain complex concepts clearly.
• Detail-oriented, organized, and able to prioritize in a fast-paced environment.
• Data-driven approach to improve efficiency and outcomes.

Aufgaben

• Partner with a team of Account Managers to support customers with timely, accurate communications.
• Develop deep understanding of travel and expense product offerings for programme administrators.
• Monitor and respond to inquiries related to product integrations, policy configuration, and issues.
• Drive customer satisfaction, adoption, retention, and reduce churn.
• Handle escalations and coordinate with cross-functional teams to resolve issues.
• Document processes and contribute ideas to drive adoption and KPI results.

Kenntnisse

Customer success

Account management

Sales

Ausbildung

Bachelor’s degree or similar working experience

Jobbeschreibung

Navan is seeking an Associate Account Manager to support Travel and Expense customers, working with Account Managers to deliver an outstanding customer experience for programme administrators.

You will collaborate with global Product, Finance, Operations and Travel Experience teams to delight customers and help them achieve their goals, with world-class training and a fast track toward a revenue-driving Account Manager role.