Keyholder: Lead Retail Experience & Team Growth

Away; Dallas (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Travel discounts

Volunteer opportunities

Job summary

Away is hiring a Keyholder for our Northpark store to deliver best-in-class customer service and lead a team of retail associates. This full-time role requires open weekend availability and at least 30 hours per week, with scheduled Fridays/Sundays and Saturdays.

You will embody Away’s brand standards, coach teammates, and collaborate with store management on events. Join a community of travelers and help create a transformative in-store experience, driving KPI results while upholding

Qualifications

• Growing retail, customer service, or hospitality leader who inspires others, drives results, fosters learning, and can support the development of a team
• Excellent communicator comfortable using coaching and feedback to develop team members
• Excellent collaborator with a passion for people; uniting the team to work together
• Reliable, effective, and add value to the business
• Solution oriented; resourceful with commitment to following through

Responsibilities

• Deliver best-in-class, exceptional customer service to every person, every time
• Create a personalized and memorable experience for each customer, expanding love of travel to drive community
• Take accountability for the success of in-store processes and operations
• Meet individual KPI expectations and sales goals, while supporting store success
• Lead, support, and guide a team of retail associates

Skills

Retail leadership

Communication

Collaboration

Reliability

Problem solving

Job description

Away is hiring a Keyholder for our Northpark store to deliver best-in-class customer service and lead a team of retail associates. This full-time role requires open weekend availability and at least 30 hours per week, with scheduled Fridays/Sundays and Saturdays.

You will embody Away’s brand standards, coach teammates, and collaborate with store management on events. Join a community of travelers and help create a transformative in-store experience, driving KPI results while upholding