Travel-Ready Technical Support Engineer I

Daifuku Cleanroom America Corporation; Hutto (TX); On-site; USD 60,000 - 76,000; Full time

Job summary

Daifuku Cleanroom America Corporation is seeking a Technical Advisor I in US-TX-Hutto. The role involves supporting field engineers and customers, troubleshooting software, and coordinating with Daifuku Japan on engineering issues.

Travel domestically and internationally, including after-hours support, is required. Candidates should have a BS degree or technical background and strong communication and problem-solving skills.

Qualifications

• BS degree or technical education or equivalent work experience.
• Willing to travel domestically and internationally for weeks at a time.
• Excellent communication skills with customers and peers.
• Strong troubleshooting, judgment and problem solving abilities.
• Able to follow safety guidelines and work with hazardous materials.

Responsibilities

• Provide software technical support and troubleshooting to field engineers, technicians, and customers.
• Initiate Alpha, Pre-Beta and Beta Tests for CIP programs and equipment upgrades.
• Report design, reliability, and maintenance problems to engineering and liaise with Daifuku Japan.
• Represent the company to ensure customer satisfaction in escalated situations.

Skills

Communication

Troubleshooting

Customer service

Problem solving

Travel willingness

Emergency call-in readiness

Safety adherence

Education

BS degree or technical education

Tools

AMHS software

Microsoft Office

QNX

Windows OS

Job description

Daifuku Cleanroom America Corporation is seeking a Technical Advisor I in US-TX-Hutto. The role involves supporting field engineers and customers, troubleshooting software, and coordinating with Daifuku Japan on engineering issues.

Travel domestically and internationally, including after-hours support, is required. Candidates should have a BS degree or technical background and strong communication and problem-solving skills.