Global Technical Advisor — Software Support & Field Liaison

Daifuku North America; Hutto (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Daifuku North America is seeking a technical support professional to assist field engineers and customers with software troubleshooting and upgrades. You will coordinate with engineering groups in the US and Daifuku in Japan to resolve design and reliability issues.

The role requires strong communication skills, willingness to travel domestically and internationally, and the ability to work after-hours to support a 24x7 call center environment.

Qualifications

• Excellent communication with customers and peers.
• Strong systematic troubleshooting skills and problem solving.
• Willingness to travel domestically and internationally as needed.
• Able to work after-hours and emergency call-ins.

Responsibilities

• Provide software technical support and troubleshooting to field engineers, technicians, and customers.
• Initiate Alpha, Pre-Beta, and Beta Tests for CIP programs and upgrades.
• Report design, reliability, and maintenance problems to engineering and liaise with Daifuku – Japan.
• Represent the company to ensure customer satisfaction in escalated situations.

Skills

Communication

Troubleshooting

Customer focus

Travel

Computer basics

Weekend work

Safety

Work rules

Bilingual Japanese

Education

BS degree or equivalent

Tools

AMHS software

Microsoft Office

Job description

Daifuku North America is seeking a technical support professional to assist field engineers and customers with software troubleshooting and upgrades. You will coordinate with engineering groups in the US and Daifuku in Japan to resolve design and reliability issues.

The role requires strong communication skills, willingness to travel domestically and internationally, and the ability to work after-hours to support a 24x7 call center environment.