Technical Advisor I — Field Support & QA Liaison (Travel)

Daifuku; Hutto (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Daifuku is seeking a software technical support specialist to assist field engineers, technicians and customers. You will troubleshoot, respond to escalations, and collaborate with engineering to drive improvements across hardware and software upgrades.

The role requires travel to customer sites, including international assignments, and after-hours support. Strong communication and problem-solving skills are essential.

Qualifications

• BS degree or technical education with 3–5 years related experience.
• Level 4 proficient in required skills.

Responsibilities

• Provide software technical support and troubleshooting to field engineers, technicians and customers.
• Initiate and drive Alpha, Pre-Beta and Beta Tests for CIP and upgrades.
• Report design, reliability, and maintenance problems to engineering; liaise with Daifuku – Japan.

Skills

Communication skills

Troubleshooting

Customer interfacing

Emergency availability

Bilingual (Japanese)

Education

BS degree / technical education or equivalent

Level 4 proficient

Tools

AMHS software

QNX Unix

Windows OS

Microsoft Office

Job description

Daifuku is seeking a software technical support specialist to assist field engineers, technicians and customers. You will troubleshoot, respond to escalations, and collaborate with engineering to drive improvements across hardware and software upgrades.

The role requires travel to customer sites, including international assignments, and after-hours support. Strong communication and problem-solving skills are essential.