Infrastructure Systems Administrator (07151)

Hillsborough County Sheriff's Office; United States; On-site; USD 110,393 - 165,589; Full time

Job summary

The Hillsborough County Sheriff’s Office is seeking a Systems Administrator for the Infrastructure Systems Team. In this role, you will maintain Windows and Linux systems, ensuring high availability for the Sheriff's Operations.

The ideal candidate will have experience with cloud services, Active Directory, and strong troubleshooting skills. This role requires the ability to communicate effectively with staff and external vendors.

Qualifications

• Experience in virtualization, backup and disaster recovery, and cloud technology.
• Ability to manage a Macintosh Operating System in a Windows environment.
• Strong problem-solving and analytical skills.

Responsibilities

• Administer Active Directory and IAM solutions.
• Provide operational support for cloud services and enterprise email.
• Perform system installation, configuration, and performance analysis.

Skills

Virtualization technologies

Basic network configuration and troubleshooting

Linux operating systems

Backup and disaster recovery technologies

Active Directory and AzureAD

System integration and security compliance

Scripting

Enterprise monitoring

Education

High school diploma or GED and 7 years experience

Associate degree with 6 years experience

Bachelor's degree with 5 years experience

Tools

Windows Server 2019+

Microsoft 365

Amazon Web Services (AWS)

Microsoft Azure Cloud Services

Job description

Why choose HCSO? We have a history of stability and excellence. We continue to maintain and cultivate the highest level of standards and professionalism. We are unlike any other. Join the HCSO family!

Compensation Range: $110,393.08-$165,589.62

Job Description Summary

As part of the Infrastructure Systems Team within the Information Services Division (ISD), maintain Windows/Linux systems reliability, availability, and data integrity and recovery. Ensure high availability resources and solutions maintained to minimize downtime and to facilitate 24/7 and 365 Sheriff’s Office operations.

Duties & Responsibilities

• Administer Active Directory (AD).
• Administer Identity and Access Management (IAM) solutions.
• Maintain and support Microsoft 365 (M365).
• Provide technical and operational support and administration of Microsoft Azure Cloud Services infrastructure and Microsoft Entra ID services.
• Configure, manage, and support Amazon Web Services (AWS) and other cloud computing environments as decided by the Sheriff’s Office.
• Administer and manage the Security, Information, and Event Management (SIEM) solution.
• Administer the Mobile Device Management (MDM) solution.
• Administer the virtual environment.
• Administer enterprise email and email gateway solutions.
• Administer anti‑virus and anti‑malware solutions.
• Perform system installation, configuration, troubleshooting, performance analysis, tuning, upgrading, patch maintenance, license management, system backup administration, user account/environment administration, implementation and maintenance of system security stances, and hardware/software installation.
• Produce/maintain accurate and detailed hardware and software inventories of both physical and virtual machines/environments.
• Install critical patches and updates for systems and related components on a scheduled basis.
• Proactively monitor systems utilizing an enterprise monitoring solution.
• Perform routine security auditing and run compliance/vulnerability scans of systems as required.
• Participate in projects across ISD areas and meet deadlines.
• Provide the root cause analysis of major incidents/problems.
• Write custom scripts and create Group Policy Objects (GPOs).
• Evaluate vendor products and services.
• Build and deploy software packages utilizing software distribution solution.
• Learn the key performance aspects of the Systems Administrator: Infrastructure role and support Senior Systems Administrator: Infrastructure.
• Communicate effectively at all levels of the Sheriff’s Office and with external customers and vendors.
• Develop and document technical processes and procedures as needed.
• Maintain system configuration documentation and facilitate changes in documentation and system monitoring as devices are added and retired from the environment.
• Audit and document the relevant systems to ensure adherence to Sheriff’s Office/Criminal Justice Information Services (CJIS) standards.
• Work a ticket queue to ensure reported issues and requests are being resolved in a timely fashion.
• Participate in a rotating on‑call schedule.
• Perform other related duties as required.

Knowledge, Skills & Abilities

• Working knowledge of virtualization technologies and hypervisors.
• Working knowledge of enterprise monitoring solution to monitor system uptime and resource utilization.
• Working knowledge of basic network configuration and troubleshooting.
• Working knowledge of Linux operating systems, specifically RedHat, and Windows Server2019+.
• Knowledge of backup and disaster recovery technologies.
• Working knowledge of AzureAD/Microsoft EntraID.
• Knowledge of AD environments including designating OU, auditing, backup and recovery, and delegating authority in an AD environment.
• Knowledge of current storage management technologies like Enterprise Storage Area Networks (SANs), Network File System (NFS), fibre channel technologies.
• Systems integration, security compliance, systems maintenance, break/fix, and performance troubleshooting skills.
• Ability to manage a Macintosh Operating System (MacOSX) in a Windows environment.
• Ability to learn and understand new technology quickly and independently.
• Ability to work independently and under minimal direction.
• Ability to take ownership of an aspect or task on a project with little to no assistance.
• Ability to write custom scripts.
• Ability to work as part of a team.
• Ability to think creatively and abstractly.

Working Conditions

Work within an office environment within a law enforcement agency. Stand/sit at a keyboard or workstation for prolonged periods. May engage in moderate physical exertion (e.g., lifting, carrying, pushing and/or pulling of objects and materials up to 25pounds). May be required to visit other job sites to perform work. Work standard business hours. May work non‑standard hours including nights, weekends, and holidays. In the event of an emergency or disaster, may be required to respond promptly to duties and responsibilities as assigned by management chain, Division/District Commander, or the Sheriff (or their designee).

Minimum Education & Experience

• A high school diploma or possession of a GED certificate and seven years of paid experience providing technical support, system implementation, maintenance, troubleshooting, and evaluation of business methods and procedures within an enterprise environment including but not limited to virtualization, backup and disaster recovery, storage networks, messaging, cloud technology, OS‑agnostic systems, and basic networking skills.
• An associate degree from an accredited institution of higher education in a technical field and six years of paid experience in the same areas.
• A bachelor’s degree from an accredited institution of higher education in a technical field and five years of paid experience in the same areas.
• Four years of experience in a Hillsborough County Sheriff’s Office Information Services Division position.

Additional Job Requirements

• Attendance at the specified Sheriff’s Office work location is required.
• Depending on assignment, employees may be required to possess a valid Florida Driver License at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
• No visible tattoos on face. Tattoos on hands, neck, or arms may be required to be covered with white, black, or neutral colored covering.
• No illegal drug sale within lifetime. No illegal drug use within the past 36 months. No marijuana use within the last 12 months. No felony convictions within lifetime.
• No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
• No dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
• Successful completion of a criminal background investigation including polygraph; reference, employment, neighborhood checks; medical evaluation; and drug screening.
• Live within Hillsborough County or within Citrus, Hardee, Hernando, Lake, Manatee, Pasco, Pinellas, Polk, Sarasota, or Sumter County as long as the residence is located within the 60‑mile parameter of Falkenburg Road Jail at the time of appointment/employment (certified only).

Preferred Qualifications

• Certification as a RedHat Certified Systems Administrator (RHCSA).
• Ten years of systems administration experience in an enterprise environment.
• Advanced scripting experience.
• Demonstrated experience with Cloud Platform administration.
• Demonstrated experience administering enterprise backup solutions.

  Equal Opportunity

  The Hillsborough County Sheriff's Office is an Equal Opportunity Employer. We believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner. We seek to offer employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status. At the Hillsborough County Sheriff's Office, we work together to encourage a strong and agile workforce while helping each individual realize his or her full potential. We take a future‑oriented and targeted approach to training and crime control. We are a respected enforcement agency with over 160‑year history of success driven by integrity, honor and dedication.