Travel-Ready Customer Service & Order Specialist

Spectrum Plastics Group; Pleasant Prairie (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Spectrum Plastics Group in Pleasant Prairie, WI is seeking a customer service professional to manage order entry and communication with customers and internal teams. You will resolve order discrepancies, coordinate with operations, and support scheduling to ensure on-time fulfillment.

The role requires strong problem solving, organizational skills, and experience with IQMS and other MS Office tools. Travel up to 30% may be required and collaboration across departments will be essential.

Qualifications

• Minimum of 3 years customer service experience.
• Strong problem solving and analytical skills.
• Excellent written and verbal communication.
• Proficient in using IQMS for order entry and reports.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Reviews all customer orders and order acknowledgments (OA) for accuracy and resolves any order discrepancies internally and/or with the customer
• Engages with operations and/or engineering to ensure order specs and product revision reflect product documentation at the site
• Supports scheduling and purchasing colleagues to ensure orders and jobs are entered in a timely manner; may provide backup support to scheduling and purchasing as needed during absences
• Performs various tasks in support of marketing, including lead management, samples, trade show support, and collateral handling as required
• Build and maintain strong relationships with customers, addressing their needs and concerns promptly and effectively.
• Communicate effectively with customers and the sales team regarding shipment dates, potential delays, and any issues affecting their orders.
• Serve as an escalation point for customer issues and ensure timely resolution.
• Conduct regular client meetings to gather feedback, discuss service performance, and identify opportunities for improvement.
• Engages with field-based sales personnel as necessary to ensure customer satisfaction
• Interacts regularly with a cross-functional team–including engineering, operations, quality, field-based sales, finance, site management, and global counterparts throughout the company, building and fostering a healthy working environment based on teamwork
• Collaborate with other departments to streamline operations and improve overall customer experience
• Collaborate closely with customers to assist in forecasting and planning, ensuring alignment with their needs and operational capabilities
• Upholds Spectrum and DuPont’s vision and core values
• Willingness to travel, up to 30%
• All other duties, as assigned

Skills

Customer service

Problem solving

Communication

Time management

Team leadership

Cross-functional collaboration

Education

High School Diploma

College Degree Preferred

Tools

IQMS

Microsoft Word

Excel

PowerPoint

Outlook

Salesforce

Job description

Spectrum Plastics Group in Pleasant Prairie, WI is seeking a customer service professional to manage order entry and communication with customers and internal teams. You will resolve order discrepancies, coordinate with operations, and support scheduling to ensure on-time fulfillment.

The role requires strong problem solving, organizational skills, and experience with IQMS and other MS Office tools. Travel up to 30% may be required and collaboration across departments will be essential.