Customer Success & Order Orchestration Lead

DuPont™ Spectrum™; Pleasant Prairie (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

DuPont™ Spectrum™ is seeking a dedicated Customer Service professional to manage orders, forecasts and communication with customers and plant operations. You will enter and maintain PO details, resolve discrepancies, and coordinate with cross-functional teams to ensure on-time, in-full delivery.

The role requires at least 3 years of customer service experience, strong problem-solving and communication skills, and a willingness to travel up to 30%. Proficiency with IQMS and MS Office is preferred.

Qualifications

• Minimum of 3 years customer service experience.
• Creative problem-solving with external customers.
• Strong organizational skills and time management.
• Clear and concise written and verbal communication.
• Ability to lead and drive change within a team.
• Ability to adapt in a fast-paced environment.
• Willingness to travel up to 30%.

Responsibilities

• Review orders and acknowledgments for accuracy and resolve discrepancies.
• Coordinate with operations to ensure order specs reflect product docs.
• Support scheduling and purchasing to enter orders timely.
• Assist marketing tasks such as lead management and collateral handling.
• Build relationships with customers and communicate shipment dates.
• Escalate issues and ensure timely resolution.
• Forecasting collaboration with customers and planning.

Skills

Problem-solving

Organizational skills

Communication

Leadership

Analytical thinking

Time management

Interpersonal skills

Self-motivation

Education

High School Diploma (College Degree Preferred)

Tools

IQMS

Microsoft Word

Excel

PowerPoint

Outlook

Salesforce

Job description

DuPont™ Spectrum™ is seeking a dedicated Customer Service professional to manage orders, forecasts and communication with customers and plant operations. You will enter and maintain PO details, resolve discrepancies, and coordinate with cross-functional teams to ensure on-time, in-full delivery.

The role requires at least 3 years of customer service experience, strong problem-solving and communication skills, and a willingness to travel up to 30%. Proficiency with IQMS and MS Office is preferred.