Order Fulfillment & Customer Service Specialist

Spectrum Staffing Services; Elm Grove (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Daytime hours

Full-time role

Job summary

Spectrum Staffing Services in Elm Grove, Wisconsin seeks a detail-oriented Customer Service Representative to manage order processing, customer communication, and internal coordination. This role combines customer interaction with operational support, offering exposure to production workflows and cross-functional collaboration. The position offers a consistent daytime, full-time schedule and opportunities to grow responsibilities over time.

Qualifications

• Experience in customer service, order processing, or admin support preferred.
• Strong communication and multitasking abilities.
• Proficient with computer systems and office software.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Process incoming orders and generate required documentation.
• Provide pricing, availability, and delivery timelines.
• Track open orders and communicate updates to customers.
• Coordinate order completion and prepare shipments.
• Resolve billing or product-related concerns and propose solutions.
• Support internal sales with order updates.
• Maintain customer records and shipping details.
• Review backlogs and collaborate to improve turnaround times.
• Organize production-related documentation.
• Maintain organized records and filing systems.
• Assist with shop floor or operational tasks when needed.

Skills

Customer service

Order processing

Communication

Organizational skills

Tools

MS Office

Job description

Spectrum Staffing Services in Elm Grove, Wisconsin seeks a detail-oriented Customer Service Representative to manage order processing, customer communication, and internal coordination. This role combines customer interaction with operational support, offering exposure to production workflows and cross-functional collaboration. The position offers a consistent daytime, full-time schedule and opportunities to grow responsibilities over time.