Travel-Ready Client Services Account Manager

PharMerica; St. Louis (MO); On-site; USD 70,000 - 83,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health insurance

STD/LTD

Tuition assistance

Employee discount

401k

Paid time off

Tuition reimbursement

Non-retail environment

Annual bonus

Job summary

PharMerica, a BrightSpring Health Services company, seeks an Account Manager of Client Services to cultivate strategic client relationships across hospitals and long-term care facilities. Travel ~75% within the Chicago–St. Louis market is expected.

The role emphasizes retention, issue resolution, and service expansion across a non-retail pharmacy setting. You will lead quarterly business reviews, coordinate with internal teams, and ensure client satisfaction through data-driven reporting and

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years in client management or healthcare B2B.
• Ability to communicate to all levels of management.
• Strong time-management and basic computer skills.
• Advanced Microsoft Office proficiency.
• Excellent problem-solving and root cause analysis.
• Ability to collaborate cross-functionally.
• Team-oriented with multi-priority management.

Responsibilities

• Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations.
• Accountable for all aspects of client relationships; primary go-to person for your client base.
• Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in Monthly/Quarterly Business Reviews and PSOPs.
• Leads client contract renewal process in collaboration with other key PharMerica stakeholders.
• Owns the client issue escalation and resolution process with timely responses and proper expectations.
• Manages client base through the company’s CRM software, tracking activities, issues, tasks, contacts, and communications.
• Own your Client Book of Business and communicate critical quality measurements to address customer needs.
• Provides reporting data and prepares monthly/quarterly materials for reviews and education on PMC procedures.
• Works with client support services to onboard new clients and facilities for seamless implementation.
• Collaborates with credit/collections, contracting, and marketing to ensure billing and receivables standards.
• Represents PharMerica at corporate and client events and conferences.
• Adheres to the Code of Business Conduct and applicable laws and standards.

Skills

Client relationship management

Healthcare client support

Cross-functional collaboration

Communication at all levels

Time management

MS Office

Root cause analysis

Project management

Customer service

CRM software

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Microsoft Excel

Job description

PharMerica, a BrightSpring Health Services company, seeks an Account Manager of Client Services to cultivate strategic client relationships across hospitals and long-term care facilities. Travel ~75% within the Chicago–St. Louis market is expected.

The role emphasizes retention, issue resolution, and service expansion across a non-retail pharmacy setting. You will lead quarterly business reviews, coordinate with internal teams, and ensure client satisfaction through data-driven reporting and