Strategic Client Services Account Manager (Travel)

BrightSpring Health Services; Chicago (IL); On-site; USD 70,000 - 83,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health insurance

STD/LTD (Company paid)

Tuition assistance

Employee discount

401k

Paid time off

Tuition reimbursement

Non-retail/Closed-door environment

Annual incentive bonus: 15%

Job summary

PharMerica, part of BrightSpring Health Services, provides long-term care pharmacy services nationwide. The Account Manager of Client Services will nurture strategic client relationships, ensure satisfaction, resolve issues, and drive retention across hospitals and facilities with substantial travel in the Chicago–St.

Louis region. The role emphasizes collaboration with internal teams, contract renewals, and reporting to support performance.

Qualifications

• Bachelor's degree or equivalent experience.
• Three to five years of client management or healthcare client support experience.
• Ability to communicate to all levels of management.
• Excellent time-management and basic computer skills.
• Advanced Microsoft Office proficiency.
• Outstanding problem-solving skills.
• Experience in root-cause analysis.
• Ability to collaborate cross-functionally.
• Experience in a project management and client-facing role.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Builds partnerships with clients through consultation and collaboration for growth.
• Accounts for all aspects of client relationships; primary go-to person.
• Discusses issue resolution and growth opportunities in periodic reviews.
• Leads client contract renewal process with stakeholders.
• Owns client issue escalation and timely resolution with internal partners.
• Manages client base through the CRM system and communications.
• Communicates critical quality metrics to address customer needs.
• Provides reporting data and training materials to facilitate compliance.
• On-boards new clients and facilities for seamless implementation.
• Collaborates with finance, contracting, and marketing to meet billing standards.
• Represents PharMerica at events and conferences.

Skills

Client management

Communication

Time management

Problem solving

Root-cause analysis

Cross-functional collaboration

Project management

Multitasking

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

PharMerica, part of BrightSpring Health Services, provides long-term care pharmacy services nationwide. The Account Manager of Client Services will nurture strategic client relationships, ensure satisfaction, resolve issues, and drive retention across hospitals and facilities with substantial travel in the Chicago–St.

Louis region. The role emphasizes collaboration with internal teams, contract renewals, and reporting to support performance.