Travel Program Support Specialist

Kimley-Horn; Phoenix (AZ); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Exceptional Retirement Plan

Comprehensive Health Coverage

Time Off

Financial Wellness

Professional Development

Family-Friendly Benefits

Job summary

Kimley-Horn in Phoenix, AZ is seeking a Travel Administrator to join our on-site team. This role supports the corporate travel program by assisting travelers, providing guidance, and coordinating with vendors to deliver a smooth travel experience.

The ideal candidate offers strong customer service, superb organizational skills, and proficiency in Excel. You will help create resources, communicate program updates, and contribute to ongoing improvements across the travel function.

Qualifications

• Strong customer service and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to research issues, think critically, and develop practical solutions.
• Proficiency with Microsoft Excel, including sorting, filtering, organizing, and analyzing data.
• Strong written communication skills with the ability to create clear and concise documentation.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with the ability to work independently while contributing as part of a collaborative team.
• Willingness to learn new systems, processes, and technologies.

Responsibilities

• Serve as a primary contact for travel-related questions and support requests from employees across the firm.
• Research and resolve travel-related issues while providing timely, professional, and customer-focused support.
• Partner with travelers to understand challenges, identify root causes, and elevate opportunities to improve the travel experience.
• Assist with travel program communications, guidance, and traveler education.
• Monitor support requests and help identify trends, recurring issues, and areas for process improvement.
• Develop, update, and maintain travel resources, job aids, FAQs, training materials, and website content.
• Assist with drafting communications related to travel programs, enhancements, and traveler guidance.
• Ensure travel information remains accurate, current, and easy for employees to access and understand.
• Support ongoing improvements to internal travel program documentation and self-service resources.
• Collaborate with travel suppliers and vendor partners to gather information and assist with issue resolution.
• Maintain relationships with external vendors to support program needs and traveler inquiries.
• Assist with reviewing supplier purchases, managing travel-related permissions, and updating user access as needed.
• Support travel program initiatives through coordination with internal departments and external partners.
• Utilize Excel and other reporting tools to analyze travel data and identify trends.
• Support travel program reporting and administrative activities.
• Assist with validating data, maintaining records, and ensuring information accuracy.
• Help prepare summaries and recommendations based on data insights.

Skills

Customer service

Interpersonal skills

Organizational skills

Research & problem solving

Microsoft Excel

Written communication

Time management

Independent yet collaborative

Willingness to learn

Tools

Microsoft Excel

Job description

Kimley-Horn in Phoenix, AZ is seeking a Travel Administrator to join our on-site team. This role supports the corporate travel program by assisting travelers, providing guidance, and coordinating with vendors to deliver a smooth travel experience.

The ideal candidate offers strong customer service, superb organizational skills, and proficiency in Excel. You will help create resources, communicate program updates, and contribute to ongoing improvements across the travel function.