Travel Plaza Shift Leader — Customer Experience

Applegreen Travel Plazas; Beach Haven (NJ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

A leading travel service provider is looking for a Shift Supervisor at their locations in New Jersey. In this role, you will lead team shifts, ensuring exceptional customer service and adherence to all brand standards and food safety protocols. Candidates must have cash handling experience, and leadership skills are preferred. You will be responsible for training new team members and monitoring compliance with operational policies. Flexibility in scheduling is essential as the position may require working nights and weekends.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates friendliness and outgoing manner.

Responsibilities

• Lead team by ensuring excellent customer service.
• Train newly hired team members.
• Complete daily procedures and follow policies.
• Operate point-of-sale (POS) system effectively.
• Ensure food handling and safety standards are met.
• Stock and clean workstation and equipment.
• Cross-sell and up-sell products.
• Assist plaza leadership with observations.

Skills

Cash handling

Customer service experience

Leadership skills

Ability to interact positively

Job description

A leading travel service provider is looking for a Shift Supervisor at their locations in New Jersey. In this role, you will lead team shifts, ensuring exceptional customer service and adherence to all brand standards and food safety protocols. Candidates must have cash handling experience, and leadership skills are preferred. You will be responsible for training new team members and monitoring compliance with operational policies. Flexibility in scheduling is essential as the position may require working nights and weekends.