Travel Plaza QSR General Manager — Lead Teams & Profitability

Applegreen-USA-Welcome-Centers-Central-Services; Edison (NJ); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services is hiring a General Manager to oversee a QSR inside a travel plaza on a major highway. You will lead a dedicated team, manage day-to-day operations, and drive sales while maintaining food quality and safety.

You’ll hire, coach, and develop staff, uphold budgets, and collaborate with brand partners and support teams to deliver outstanding guest experiences and strong financial results.

Qualifications

• Ability to operate in and lead a team in a fast-paced environment.
• Demonstrates team management, delegation and issue resolution skills and the ability to multi-task.
• Uses judgment and discretion to resolve less routine questions and problems.
• Proven ability to drive profitable growth while improving customer and associate satisfaction.
• ServSafe Certification Preferred

Responsibilities

• Lead the day-to-day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
• Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting.
• Ensure the QSR consistently meets or exceeds brand standards and food safety requirements.
• Foster an engaging work culture of learning, development, and recognition.
• Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels.
• Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team.
• Monitor and enforce cash handling policies and procedures.
• Ensure compliance with company policies & procedures along with local, state, & federal laws.
• Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships.
• Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
• Maintain seamless, cooperative relationships with business partners, vendors, and the communities.

Skills

Team leadership

Team management & delegation

Judgment & discretion

Profit growth & customer satisfaction

ServSafe Certification

Education

High school diploma or GED

Job description

Applegreen USA Welcome Centers Central Services is hiring a General Manager to oversee a QSR inside a travel plaza on a major highway. You will lead a dedicated team, manage day-to-day operations, and drive sales while maintaining food quality and safety.

You’ll hire, coach, and develop staff, uphold budgets, and collaborate with brand partners and support teams to deliver outstanding guest experiences and strong financial results.