Travel Partner Operations Specialist

Pursuit Attractions and Hospitality, Inc.; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Inclusive global team

Free access to Pursuit attractions

Discounts on stays, dining, and retail

Mental health resources

Equal employment opportunities

Job summary

Pursuit Attractions and Hospitality, Inc. is seeking a Partner Operations Agent to serve as the primary liaison for travel trade and MICE partners, managing reservations across lodging, attractions, transportation and F&B.

You will perform QA checks, process payments, and collaborate with internal teams to meet service standards in a fast-paced, seasonal environment. The role requires strong communication, high-volume data entry skills, and the ability to adapt to multiple priorities while

Qualifications

• Previous experience in reservations, hospitality, tourism, or customer service is preferred.
• Familiarity with reservation systems, booking engines, and CRM platforms such as Salesforce or Delphi is considered an asset; experience with OPERA PMS is a plus.
• Must be comfortable speaking with guests and partners on the phone.
• Exceptional attention to detail and accuracy.
• Excellent organizational and time management abilities.
• Strong written and verbal communication skills in English; proficiency in a second language is an asset.
• Proven ability to manage high-volume data entry and correspondence with accuracy and efficiency.
• Self-motivated and proactive, with the ability to work effectively both independently and collaboratively in a team environment.

Responsibilities

• Serve as the primary point of contact for travel trade and MICE partners via phone and email.
• Manage reservations, including inventory, from initial inquiry to final touchpoint for lodging, attractions, transportation and F&B.
• Perform quality assurance checks on reservations to maintain accuracy and partner satisfaction.
• Collect, maintain and process payment within reservation systems.
• Assist with complaint resolution promptly and professionally; knowing when to advance if necessary.
• Collaborate with internal departments to ensure smooth execution of partner requirements.
• Meet and exceed Pursuit Service Standard Level agreements and personal KPIs.
• Assist with SOPs and other reservation-related projects.

Skills

Reservations systems

Hospitality

Tourism

Customer service

OPERA PMS

Salesforce

Delphi

CRM platforms

Phone conversations

Attention to detail

Time management

Written and verbal communication

Second language asset

Tools

Salesforce

Delphi

OPERA PMS

Job description

Pursuit Attractions and Hospitality, Inc. is seeking a Partner Operations Agent to serve as the primary liaison for travel trade and MICE partners, managing reservations across lodging, attractions, transportation and F&B.

You will perform QA checks, process payments, and collaborate with internal teams to meet service standards in a fast-paced, seasonal environment. The role requires strong communication, high-volume data entry skills, and the ability to adapt to multiple priorities while