Partner Operations Agent

Pursuit Collection; Columbia Falls (MT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free access to Pursuit attractions

Friends 50% off

Discounts on hotel stays, dining, and

Retail discounts

Job summary

Pursuit Collection is seeking a detail-oriented Partner Operations Agent to join our Global Partner Operations Team. You will be the main contact for travel trade partners, managing reservations across lodging, attractions, transportation and F&B while maintaining accuracy and delivering exceptional service.

Ideal candidates have reservations or hospitality experience, are proficient with reservation systems, and communicate clearly with guests and partners to resolve issues and meet KPIs.

Qualifications

• Experience in reservations, hospitality, tourism or customer service preferred.
• Familiarity with reservation systems, booking engines, and CRM platforms such as Salesforce or Delphi is an asset; OPERA PMS experience is a plus.
• Must be comfortable speaking with guests and partners on the phone.

Responsibilities

• Serve as the primary contact for travel trade and MICE partners via phone and email.
• Manage reservations, including inventory, from inquiry to final touchpoint for lodging, attractions, transportation and F&B.
• Perform quality assurance checks on reservations to maintain accuracy and partner satisfaction.
• Collect, maintain and process payments within reservation systems.
• Assist with complaint resolution and escalate when necessary.
• Collaborate with internal departments to ensure smooth partner requirements.
• Meet or exceed Pursuit Service Standards and individual KPIs.
• Assist with SOPs and reservation-related projects.

Skills

Reservation systems

High-volume data entry

Attention to detail

Written and verbal communication

Organizational skills

Multitasking

Team collaboration

Customer service

Tools

Salesforce

Delphi CRM

OPERA PMS

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.As a Partner Operations Agent, you will be part of the Global Partner Operations Team, supporting Travel Trade (Group/FIT) partners across our hospitality, attractions, transportation, and F&B portfolio. As a Partner Operations agent, you'll accurately enter and manage reservations, apply critical thinking to catch and resolve issues, and serve as the key liaison between partners and internal teams; keeping operations seamless and partners confident in every interaction.The ideal candidate is detail-oriented, organized, collaborative, and comfortable adapting to multiple priorities in a fast-paced, seasonal environment. You will bring a service-first mindset, strong communication skills, confidence with reservation systems and high-volume data entry, and take pride in your work.ROLE & RESPONSIBILITIESServe as the primary point of contact for travel trade and MICE partners via phone and email.Manage reservations, including inventory, from initial inquiry to final touchpoint for your assigned revenue discipline (lodging, attractions, transportation and food & beverage).Perform quality assurance checks on reservations to maintain accuracy and partner satisfaction.Collect, maintain and process payment within reservation systems.Assist with complaint resolution promptly and professionally; knowing when to escalate if necessary.Collaborate with internal departments, including onsite operations teams, to ensure smooth execution of partner requirements.Work diligently to meet and exceed Pursuit Service Standard Level agreements and personal KPI’s.Assist with other reservation-related projects and administrative duties assigned to include but not limited to creating and maintaining Standard Operating Procedures (SOPs).Identify and recommend opportunities to improve reservation processes, system accuracy, and operational efficiency, and share best practices with the teamSKILLS QUALIFICATIONS & EXPERIENCEPrevious experience in reservations, hospitality, tourism, or customer service is preferred. Familiarity with reservation systems, booking engines, and CRM platforms such as Salesforce or Delphi is considered an asset; experience with OPERA PMS is a plus.Must be comfortable speaking with guests and partners on the phone.Exceptional attention to detail and accuracy. Excellent organizational and time management abilities.Strong written and verbal communication skills in English; proficiency in a second language is an asset.Proven ability to manage high-volume data entry and correspondence with accuracy and efficiency.Self-motivated and proactive, with the ability to work effectively both independently and collaboratively in a team environment.Strong organizational and multitasking skills, with the ability to manage competing priorities in a fast-paced environment.Ability to work independently while collaborating effectively with cross-functional remote teams.Guest- and partner-focused mindset with a commitment to service excellence.Confidence to challenge the status quo and contribute new ideas for improvement.Comfortable learning new systems and troubleshooting technical issues.Demonstrate professionalism, flexibility, and a service-first approach in a fast-paced, dynamic, seasonal environment.Must be computer literate and be able to adapt to different software, including reservations and ticketing systems.This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job could be based in either Canada or the US and legal ability to work in applicable country without sponsorship or restriction is requiredAbout Us:We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.What will your work environment be like?At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memoriesPURSUIT PERKSJoin an inclusive, global team and make life-long connectionsEnjoy free access to Pursuit attractions and 50% off for friendsGet discounts on hotel stays, dining, and retailAccess subsidized mental health and wellness resourcesEqual Employment Opportunities InformationPursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail] thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.