Travel Operations Manager, North America

McKinsey & Company; Newark (NJ); On-site; USD 112,000 - 177,000; Full time

Job summary

Join a forward-thinking company as a Travel Operations Manager in North America, where you'll lead the regional travel strategy and enhance travel experiences for employees. This role involves streamlining processes, improving service quality, and collaborating with global teams to drive innovation. You'll play a key part in managing supplier relationships and ensuring policy compliance, all while making a significant impact on the travel operations of a prestigious firm. If you're ready to tackle complex challenges and contribute to a dynamic team, this opportunity is for you.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Mental Health Services

Parental Leave

Retirement Contributions

Paid Time Off

Qualifications

• 5+ years of relevant corporate travel experience.
• Demonstrated record of impact in previous roles.
• Outstanding communications and listening skills.

Responsibilities

• Lead the North America region's travel strategy.
• Streamline travel processes and reduce operational costs.
• Collaborate with Regional Travel Manager and stakeholders.

Skills

Corporate Travel Management

GDS Knowledge

Problem-Solving Skills

Communication Skills

Collaboration

Education

Undergraduate Degree

Advanced Degree

Job description

Procurement
Travel Operations Manager, North America
Job ID: 92995

Do you want to work on complex and pressing challenges-the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you've come to the right place.

Your Impact

You will lead Optimize Travel's NA region in collaboration with the NA Regional Travel Manager. In collaboration with Optimize Travel leadership, you will set the regional travel strategy to ensure the delivery of exceptional travel experiences, drive innovation, and uphold excellence.

Your responsibilities will include streamlining travel processes and reducing operational costs, enhancing alignment between global travel objectives with local stakeholder needs, and improving service quality and policy compliance. Through effective issue resolution and supplier management, you will ensure a seamless travel experience for employees.

You will partner with the Regional Travel Manager to support and drive both global & regional travel initiatives and bring efficiencies in your areas. To be successful in this role, you must be able to identify gaps and opportunities for improvement to drive continuous improvement in our operations. You must be able to balance working with a global team to meet wider goals and objectives while aligning these with the needs and objectives of local stakeholders.

You will collaborate with the Regional Travel Manager to identify and address service-related issues such as quality control and service level adherence, and partner with local offices and our Travel Management Company to improve service support.

You will address and report on policy compliance and related issues by not only providing recommendations on policy and process updates, but by also influencing behaviors to ensure a high level of policy adherence. Additionally, you will partner with local finance, tax, and payment teams to resolve policy, approval, or payment issues, and identifying and correcting process gaps to ensure a seamless traveler experience.

By working closely with Travel Category Managers on key supplier relationships for air, hotel, and car rental services, you will address service and contractual matters, ensuring optimal outcomes. Together with the Regional Travel Manager, your efforts will align with and achieve the broader goals set forth by Optimize Travel.

Your Growth

You will be part of the McKinsey Optimize function that delivers distinctive, positive and productive experiences through various services ranging from travel, events, real estate, sourcing, technology and purchasing. You will work closely with the wider Travel Team and Optimize departments, as well as leadership in North America and colleagues in other functions across the globe.

Optimize Travel is responsible for setting the strategy for - and managing the operations of McKinsey's global travel program. Our vision is to bring people together to create positive enduring change in the world. We do this by designing a global and scalable travel program that harnesses innovation to deliver the best value for our firm while creating positive experiences for our colleagues. We empower colleagues to make informed travel decisions as they focus on delivering impact where it matters most.

You will be based in one of our approved U.S. Office locations (Boston, NY, NJ, Miramar, Tampa, Denver, Philadelphia) and report directly to the North America Regional Travel Manager based in Miramar, Florida.

Your qualifications and skills

• Undergraduate degree and demonstrable intellectual curiosity through professional training, advanced degree or professional impact
• 5+ years of relevant corporate travel experience, GDS knowledge is a plus
• Demonstrated record of impact in previous roles
• Outstanding communications and listening skills
• Ability to thrive in a complex organization
• Distinctive expertise and problem-solving skills, demonstrated through impact on complex, sensitive, time-critical issues
• An entrepreneurial, collaborative attitude with interest and aptitude for working as part of a global team across countries and cultures
• Exceptional demonstrated judgment and integrity

Please review the additional requirements regarding essential job functions of McKinsey colleagues.

Apply Now
Apply Later

FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

Certain US jurisdictions require McKinsey & Company to include a reasonable estimate of the salary for this role.
For new joiners for this role in the United States, including all office locations where the job may be performed, a reasonable estimated range
is $112,900 - $176,800 USD -to help you understand what you can expect. This reflects our best estimate of the lowest to highest
[salary/hourly wages] for this role at the time of this posting, ensuring you have a clear picture right from the start, though it's important
to remember that actual salaries may vary. Factors like your office location, your unique blend of experience and skills, start date and our current
organizational needs all play a part in determining the final figure. Certain roles are also eligible for bonuses, subject to McKinsey's discretion
and based on factors such as individual and/or organizational performance.

Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families.
This includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance,
and paid time off.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details
regarding our global EEO policy and diversity initiatives, please visit our
McKinsey Careers and
Diversity & Inclusion sites.

Job Skill Group - N/A

Job Skill Code - TROM - Travel Operations Manager

Function -

Industry -

Post to LinkedIn - Yes

Posted to LinkedIn Date - Thu Jan 09 00:00:00 GMT 2025

LinkedIn Posting City - New York

LinkedIn Posting State/Province - New York

LinkedIn Posting Country - United States

LinkedIn Job Title - Travel Operations Manager, North America

LinkedIn Function - Consulting

LinkedIn Industry - Leisure, Travel & Tourism;Management Consulting

LinkedIn Seniority Level - Associate