Dealer Operations Manager (Remote)

STS Technical Services; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

STS Technical Services is seeking a Dealer Operations Manager to enhance the TICO Dealer Network. This remote role involves strategic oversight of dealer operations, performance monitoring, and fostering partnerships, requiring a strong leader with experience in heavy equipment sales and a relevant degree.

Benefits

Health, dental, vision, disability, and life insurance

401(k) retirement plan

Paid vacation and holidays

Career growth opportunities across the STS network

Qualifications

• 5+ years of experience in heavy equipment sales and fleet support.
• Proven experience as a Sales Manager, Dealer Network Manager, or Key Account Manager.
• Technical aptitude with the ability to learn and recommend emerging technologies.

Responsibilities

• Plan, oversee, and evaluate all TICO dealer operations nationwide.
• Monitor dealer performance to ensure compliance with company standards.
• Develop and manage dealer training programs.

Skills

Analytical skills

Strategic thinking

Communication

Customer-focused approach

Education

Bachelor's degree in Business, Sales, Marketing, or related field

Job description

STS Technical Services is actively seeking a Dealer Operations Manager to support the continued growth and success of the TICO Dealer Network. This remote position is ideal for a strategic and results-driven leader who understands how to scale dealer operations, drive performance, and foster long-term partnerships across a dynamic national network.

As the Dealer Operations Manager, you'll collaborate closely with TICO's Regional Managers, Aftermarket teams, and Dealer Council to build programs, standards, and processes that elevate the dealer experience and ensure consistent delivery for TICO customers nationwide.

What You'll Be Doing:

• Plan, oversee, and evaluate all TICO dealer operations nationwide
  
• Monitor dealer performance to ensure compliance with company standards
  
• Develop and manage dealer training programs to maintain high-quality service
  
• Oversee dealer contracts, renewals, onboarding, and annual business planning
  
• Lead quarterly performance reviews and administer dealer scorecards
  
• Track and assess dealer financials, including cash flow and profitability
  
• Analyze sales and market trends to identify dealer growth opportunities
  
• Partner with internal sales, service, and aftermarket teams to align goals
  
• Drive improvements in parts and service performance across the network
  
• Manage communication between manufacturer and dealer partners
  
• Ensure long-term viability and network expansion through strategic insight
  

What You'll Need:

• Proven experience as a Sales Manager, Dealer Network Manager, or Key Account Manager
  
• Background in heavy equipment or industrial machinery sales strongly preferred
  
• Bachelor's degree in Business, Sales, Marketing, or a related field
  
• 5+ years of experience in heavy equipment sales and fleet support; EV experience a plus
  
• Technical aptitude with the ability to learn, represent, and recommend emerging technologies
  
• Strong analytical skills with a data-driven mindset
  
• Strategic thinker who thrives in fast-paced environments and meets performance targets
  
• Excellent communicator with a collaborative, customer-focused approach
  

Role Details:

• Position Type: Full-time
  
• Work Setup: Remote with occasional travel
  
• Work Environment: Primarily office-based with occasional warehouse visits (PPE required in production areas)
  
• Physical Requirements: Regularly required to talk, hear, stand, walk, and use hands/arms
  

Why You'll Love Working With Us:

At STS Technical Services, we partner with leading OEMs and manufacturers like TICO to support critical operational roles across North America. You'll be part of a forward-thinking, people-first company that empowers professionals to make a real impact. Along with competitive pay, you'll have access to a full benefits package including:

• Health, dental, vision, disability, and life insurance
  
• 401(k) retirement plan
  
• Paid vacation and holidays
  
• Career growth opportunities across the STS network
  

About STS Technical Services:

STS Technical Services is a Top 100 Staffing Firm that partners with some of the largest names in aviation, manufacturing, defense, and more. We take pride in putting people to work and helping companies grow. Our team is passionate, driven, and dedicated to matching great talent with great opportunities.

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