Channel Operations Manager

Lensa; Sunnyvale (CA); On-site; USD 138,000 - 196,000; Full time

Job summary

Lensa is assisting META in recruiting a Regional Channel Operations Manager in Sunnyvale, CA. This role is vital for overseeing order management processes and fostering collaboration between sales and operational teams. The successful candidate will have a strong background in managing teams, driving process improvements, and a track record of effective communication at all organizational levels.

Benefits

Bonus

Equity

Benefits

Qualifications

• 5+ years of experience managing order management functions for hardware products.
• Experience onboarding new partners and managing supply chain processes.
• Proven track record in process improvement and influence within the organization.

Responsibilities

• Manage and develop the North America channels operations team.
• Drive operational efficiency and KPI reporting.
• Act as a liaison between sales and operations to enhance order management processes.

Skills

People Management

Order Management

Performance Measurement

Negotiation

Cross-functional Collaboration

Education

Bachelor’s Degree

Tools

Oracle

SAP

Job description

2 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, META, is seeking professionals in Sunnyvale, CA. Apply via Lensa today!

Summary

The Regional Channel Operations Manager will play an exciting and important role in ensuring alignment between the strategic direction of the organization and enabling operation of the function. This position will be responsible for managing a team of regional account operations planners and coordinators. You will be responsible for driving collaborative forecasting, replenishment planning, order management, and inventory pipeline management across the region.The primary functions of the role include: order management, CPFR planning and development, RMA receiving, managing the overall order to cash flow, allocation management, new partner and product on-boarding, timely and accurate inventory related reporting, primary escalation point for the team, and driving key operational initiatives as needed or required.This position is critical to the overall success of the organization as Channel Operations ultimately ensures we have Inventory in the channel to sell. It lies at the intersection between operations, sales and our Partners and plays a critical connector role in both communication and action between these functions.

Required Skills

Channel Operations Manager Responsibilities:

• Build, mentor, and grow the North America channels operations team
• Partnering closely with North America Sales team to support and enable market growth and customer satisfaction
• Drives operational capability initiatives in support of process efficiency and adding value for Partners
• Support and measure operational Key Performance Indicators (KPI's) and generate related reporting to improve performance
• Support the allocation process and align with cross-functional partners in sales and supply planning
• Align with key internal/external partners to improve the overall order to cash process
• Active participation in Sales & Operations meetings and forums
• Ensure internal and SOX compliance for order management processes
• Back-up for Channel Operations Analysts that are traveling on leave
• Gain top management sponsorship for customer collaboration initiatives and share relevant supply chain operational updates in appropriate forums.
• Participate in discussions with business leaders across multiple functions to understand priorities and communicate regular status updates.
• Act as first point of escalation for both internal and external cross-functional partners for regional operational issues.
• Influence the organization as needed to ensure regional success of new product launches, marketplace expansion efforts, and new channel/account setups.
• Set clear/measurable objectives and deploy team resources appropriately to achieve business goals. Ensure all new tools and process are adopted by team members.
• Enable team success by removing obstacles and developing key relationships throughout the business. Cultivate and develop diverse talent within direct reporting team to improve performance and results.
• Promote cross-partner and cross-team organizational knowledge sharing through various forums. Identify successful collaboration initiatives that can be quickly reapplied to additional customers.
• Maintain and lead owned processes while bringing a continuous improvement methodology for the team.
  
  

Minimum Qualifications

Minimum Qualifications:

• 5+ years of direct people management experience and managing the order management (order to cash) function for hardware products supporting Retail and Enterprise customers
• Experience with on-boarding new partners, products, and markets
• Experience managing or major contributor for CPFR processes
• Proven track record of getting things done (projects, initiatives, process improvements, etc.)
• Proven experience track record of results with influencing and communication at all levels within the organization
• Experience using Oracle, SAP, or another major ERP platform
• Experience working in a fast paced, dynamic environment with changing priorities and deadlines
• Bachelor’s degree
  
  

Preferred Qualifications

Preferred Qualifications:

• Resilience to adapt to changes and ensure business continuity.
• Mentorship experience building and managing teams
• Problem Solving with analytical and technical skills to address business challenges.
• Productivity working with teams to automate and enhance processes for increased efficiency.
  
  

Public Compensation

$138,000/year to $196,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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