Travel Operations Coordinator / Administrator

Genesis Consulting; Washington, Northern (District of Columbia, KY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Genesis Consulting is seeking an experienced Travel Operations Coordinator / Administrator to support day-to-day travel program operations within a web-based Travel Management System (TMS). The role focuses on traveler assistance, data accuracy, expense processing, and policy compliance to deliver smooth end-to-end travel experiences.

You will serve as the primary contact for bookings, reimbursements, and issue resolution, collaborating with the Travel Program Manager and finance teams.

Qualifications

• Minimum of two years of experience using travel booking tools and/or expense reimbursement systems.
• Experience supporting travelers with reservations, expense reporting, and issue resolution.
• Bachelor’s degree in Computer Science, IT, or related field; Master’s degree preferred.
• Experience with SAP Concur and corporate or government travel environments is a plus.

Responsibilities

• Traveler booking and pre-travel support within the web-based TMS.
• Expense and reimbursement assistance, ensuring documentation and audit readiness.
• System and profile administration within the TMS and integrated reimbursement systems.
• Policy monitoring and escalation of non-adherence to travel policies.
• Collaborate with the Travel Program Manager and support desk to ensure end-to-end travel and reimbursement support.

Skills

Travel coordination

Customer service

Data entry

Problem solving

Communication skills

Education

Bachelor’s degree in CS/IT

Master’s degree preferred

Tools

SAP Concur

TMS

Job description

Travel Operations Coordinator / Administrator

Full time | GenesisConsultingPartners,LLC | United States

Genesis Consulting is seeking an experienced, forward-thinking Travel Operations Coordinator / Administrator with a passion for growth and business transformation. The Travel Operations Coordinator / Administrator will support day-to-day travel program operations for the client’s automated, web-based Travel Management System (TMS). This role provides hands‑on assistance to travelers, ensures accurate system data management, supports reimbursement processing, and helps maintain compliance with established travel policies.

The Coordinator acts as the primary point of contact for booking assistance, expense report guidance, and issue resolution, ensuring a smooth and efficient end-to-end travel experience from initial arrangements through final reimbursement.

Duties and Responsibilities

• Traveler Booking & Pre-Travel Support: Assist travelers with reservations, itinerary changes, authorizations, and troubleshooting within the web-based TMS.
• Expense & Reimbursement Assistance: Support preparation and submission of expense reports, ensure required documentation, and coordinate resolution of audit exceptions.
• System & Profile Administration: Maintain traveler profiles, permissions, and data integrity within the TMS and integrated reimbursement systems.
• Policy Monitoring & Escalation: Monitor compliance with travel policies, identify exceptions, and elevate non‑adherence as required.
• Operational Coordination: Collaborate with the Travel Program Manager and support desk to ensure seamless, end-to-end travel and reimbursement support.

Requirements

Minimum Qualifications/Experience

• Minimum of two (2) years of experience using travel booking tools and/or expense reimbursement systems (e.g., Concur or similar platforms).
• Experience supporting travelers with reservations, expense reporting, and issue resolution.
• Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment.
• Excellent customer service and communication skills.
• Experience in a corporate or government travel environment preferred.
• Experience with SAP Concur.
• Proficiency in web-based travel management systems and integrated financial platforms.
• Strong problem‑solving and troubleshooting abilities.
• Ability to work collaboratively across operational and financial teams.
• Customer-focused approach with a commitment to service excellence.
• Bachelor’s Degree in Computer Science, IT, or related field. Master’s Degree preferred.

Certifications

• SAP Concur or Travel certifications preferred.

Other

• U.S. Citizenship is required.

[PS1] recommend this be government travel policy / FTR